IT Support Specialist

Company Overview Superior Credit Union is a community-focused financial institution dedicated to serving members across multiple locations. We prioritize providing exceptional service and fostering a supportive environment for our team members. The IT Support Specialist plays a key role in supporting the credit union's technology infrastructure, ensuring secure, reliable, and efficient operations across all systems. This position offers hands-on experience across a wide range of technologies and is ideal for individuals looking to grow their IT career in a collaborative, member-focused financial institution.

Reports to:

IT Manager Key Responsibilities End User Support & Operations Provide day-to-day technical support for staff and IT operations Troubleshoot hardware, software, and workstation issues Support phones, ATMs, and other operational systems Systems & Infrastructure Maintain and support network environments and core processing systems Assist with system updates, maintenance, and reporting Support digital platforms including website and mobile applications Security & Compliance Ensure adherence to IT security protocols and regulatory standards Assist with IT policies, procedures, and audits Participate in disaster recovery planning and testing Vendor & Project Support Coordinate with IT vendors and assist with contract oversight Support reporting and data analysis needs Contribute to cross-functional initiatives and projects Qualifications 1-3 years of IT support experience or relevant education/training (entry-level candidates encouraged) Experience with help desk support, hardware/software troubleshooting, or network support preferred Familiarity with Microsoft 365, Active Directory, or similar environments preferred Financial institution or core system experience is a plus, but not required Basic understanding of IT security and compliance best practices Strong problem-solving skills and willingness to learn Ability to work independently and collaboratively Work Environment This position is primarily on-site, with potential for hybrid flexibility based on performance and business needs. Compensation & Benefits $40,000-$45,000 annually, based on experience and qualifications. Superior Credit Union offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person IT Support Specialist 100 Crosskeys Road, Collegeville, PA 19426 From $40,000 a year - Full-time From $40,000 a year - Full-time Company Overview Superior Credit Union is a community-focused financial institution dedicated to serving members across multiple locations. We prioritize providing exceptional service and fostering a supportive environment for our team members. The IT Support Specialist plays a key role in supporting the credit union's technology infrastructure, ensuring secure, reliable, and efficient operations across all systems. This position offers hands-on experience across a wide range of technologies and is ideal for individuals looking to grow their IT career in a collaborative, member-focused financial institution.

Reports to:

IT Manager Key Responsibilities End User Support & Operations Provide day-to-day technical support for staff and IT operations Troubleshoot hardware, software, and workstation issues Support phones, ATMs, and other operational systems Systems & Infrastructure Maintain and support network environments and core processing systems Assist with system updates, maintenance, and reporting Support digital platforms including website and mobile applications Security & Compliance Ensure adherence to IT security protocols and regulatory standards Assist with IT policies, procedures, and audits Participate in disaster recovery planning and testing Vendor & Project Support Coordinate with IT vendors and assist with contract oversight Support reporting and data analysis needs Contribute to cross-functional initiatives and projects Qualifications 1-3 years of IT support experience or relevant education/training (entry-level candidates encouraged) Experience with help desk support, hardware/software troubleshooting, or network support preferred Familiarity with Microsoft 365, Active Directory, or similar environments preferred Financial institution or core system experience is a plus, but not required Basic understanding of IT security and compliance best practices Strong problem-solving skills and willingness to learn Ability to work independently and collaboratively Work Environment This position is primarily on-site, with potential for hybrid flexibility based on performance and business needs. Compensation & Benefits $40,000-$45,000 annually, based on experience and qualifications. Superior Credit Union offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person