IT Systems Administrator

Job description Description About Us MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world's largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization. Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging. As the world's leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team. Summary The IT Systems Administrator serves as the primary IT support and infrastructure resource for MiCROTEC's North American operations. This role is responsible for administering local IT systems, supporting end users, implementing global IT standards and policies, and ensuring reliable day-to-day technology operations across the organization. This position works closely with global IT leadership and follows global IT direction, security standards, and infrastructure policies while independently managing local execution, support, troubleshooting, and coordination within the North American office environment. The role combines hands-on technical support, systems administration, infrastructure coordination, and local IT operations ownership in a highly collaborative international environment. Key Responsibilities IT Operations & Infrastructure Administer and support local IT infrastructure including workstations, networking equipment, printers, VOIP systems, and endpoint devices. Support server environments, virtualization platforms, backups, and cloud-based systems in coordination with global IT teams. Assist with deployment, configuration, maintenance, and troubleshooting of hardware and software systems. Monitor IT systems, endpoint health, security updates, and system performance. Maintain inventory and tracking of IT hardware, software licenses, and technology assets. Help Desk & User Support Serve as the primary IT support contact for North American employees. Manage and resolve tier 1 and tier 2 IT support requests through ticketing systems, Teams, email, and in-person support. Troubleshoot Windows operating systems, Office 365, networking, VPN connectivity, printers, mobile devices, and business applications. Support onboarding and offboarding processes, including account setup, permissions, equipment deployment, and security access management. Provide user training and support on IT systems and company technology standards. Security & Global Policy Implementation Implement and enforce global IT policies, cybersecurity standards, and operational procedures within North American locations. Support access control management, endpoint security, patch management, and security compliance initiatives. Assist with vulnerability remediation, software updates, and security monitoring activities. Coordinate with global IT teams on infrastructure projects, upgrades, standardization efforts, and security initiatives. Vendor & Project Coordination Coordinate with external vendors for hardware procurement, internet services, telecommunications, and technical support services. Participate in global IT meetings and support international infrastructure and technology projects. Develop and maintain IT documentation, SOPs, asset records, and troubleshooting guides. Assist with local rollout and adoption of global IT systems, tools, and operational processes.

Requirements:

Skills & Abilities Strong knowledge of Microsoft Windows environments and Office 365 administration. Experience with Active Directory, networking, VPNs, endpoint security, and system troubleshooting. Working knowledge of virtualization platforms, backup systems, and infrastructure administration. Ability to troubleshoot both hardware and software issues independently. Strong organizational, communication, and customer service skills. Ability to balance user support responsibilities with infrastructure and operational priorities. Strong problem-solving skills and ability to work independently within a global IT structure. Preferred Qualifications Experience with VMware, VCenter, Cisco networking equipment, and cybersecurity best practices. Experience supporting multi-site or international organizations. Familiarity with scripting, automation, or endpoint management tools is a plus. Education & Experience Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 3+ years of experience in IT support, systems administration, or infrastructure support roles. Equivalent combination of education and practical experience may be considered. Physical & Travel Requirements Ability to lift and transport IT equipment up to 25 pounds. Ability to travel internationally 2-3 times per year for 2-3 weeks at a time. Location & Hours This position is based onsite at our office in Corvallis, Oregon. Due to the collaborative and cross-functional nature of the role, regular in-office presence is required to effectively support customers, internal teams, and operational workflows. The standard schedule for this position is full-time, Monday through Friday, 7:30 AM - 4:30 PM. Additional flexibility may occasionally be required to support customer or operational needs. MiCROTEC Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law. MiCROTEC Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment, in accordance with applicable laws. Keywords information-technology x-ray deep-learning artificial-intelligence cyber-intelligence imaging it-leadership policies-and-practices state-local-municipal troubleshooting environment-health-and-safety-hsse ecology-environment it-support technical-support-tech-support maintenance-repair-and-operations-mro it-operations support-local it-infrastructure workstations networking-telecommunications ip-telephony telephony-cti-voip voice-over-ip server-environments virtualization cabinet-construction-materials-hardware insurance-consulting-and-technology help-desk-service-desk help-desk ticketing doors-windows m365-microsoft-365 vpn onboarding offboarding training-certification education-training training-and-development cyber-security access-control endpoint-security patch-management compliance security-compliance malware-and-vulnerabilities student-retention-remediation-in-higher-education remediation software-update security-monitoring supply-management logistics-and-procurement internet-service telecom standard-operating-procedure-sop microsoft-office-365 active-directory microsoft-active-directory clubs-organizations scripting endpoint-management information-and-communication-technology-ict computer-science lift-and-shift time-and-attendance particulate-matter paylocity