Joint Operations Lead, Region Services Product Management

Description Join a team that is leading enterprise-level operations supporting customers utilizing cloud infrastructure and services. AWS Joint Operations is looking for a high judgement, experienced technical product manager to lead operational planning and implementation efforts in support of a national security organization. The Joint Operations Lead will leverage expertise across multiple disciplines gained from supporting national security organizations at the tactical, operational, and strategic levels to engage with customer executives and operations teams. This position will also integrate AWS plans and in-flight efforts across multiple teams (e.g., sales, operations, and security) to deliver innovative solutions that enhance the customer experience by resolving customer pain points and streamlining operations. AWS is delivering essential cloud infrastructure and services to customers supporting national security missions globally. Joint Operations is transforming how cloud solution providers partner with customers that must provide enterprise-level capabilities. Our team must look over the horizon to identify long-term customer needs and work with AWS teams to build plans to deliver capabilities and solutions to meet those needs. We establish and maintain close working relationships with our customers' enterprise operations teams to ensure cloud infrastructure and services are always available. An ideal expert has a wide array of skills that can be combined and applied to solve complex problems in innovative and scrappy ways. Experience in IT program management, enterprise architecture, portfolio management, and IT operations are key components for this position. You will join a high performance, close knit team that has a reputation for tackling and solving complex problems by delivering transformational solutions. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities

• Establish close and enduring working relationships with enterprise operations customers, serving as the operations liaison that customers engage with when issues occur and standard practices cannot solve the problem
• Joint Operations Leads work to: (1) gain/maintain enterprise-level perspective of customer planning; (2) provide operations perspective during solution delivery planning; (3) work with AWS services and infrastructure teams to close gaps and prevent trending issues from reaching critical states
• Build strategic plans by collecting, analyzing, and identifying customer's major milestones. Work backwards from those milestones to build AWS capability and solution roadmaps that internal teams will utilize to inform resource and delivery plans
• Leverage continuous improvement methods to create innovative solutions that deliver value to our customers (e.g., gap resolution or gained efficiencies)
• Translate the "voice of the customer" across all operational activities to support long-term customer needs and escalate pain points before they mature
• By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.

Are you ready to embrace the challenge? Come build the future with us. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above Preferred Qualifications
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, MD, Jessup

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