Adoption Counselor

Adoption Counselors are responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with an excellent BVSPCA experience.

DUTIES & RESPONSIBILITIES

Customer Service

• All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
• Promote the BVSPCA in a positive manner.
• Communicate respectfully with others.
• Create a positive work environment by limiting negativity.
• Be efficient, a team player, positive and proactive in problem solving.

Animal Care Maintain and create animal records by accurately recording adoptions, return to owner, and transfers on PetPoint software. Assist with keeping inventory and ordering supplies. Create and take payments with accuracy. Ask for and obtain donations from customers. Inform and educate customers politely and without judgment. Answer customer questions in a polite and accurate manner. De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols. Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff. Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly. Clean and maintain the cleanliness and organization of Adoption Center, retail, and work areas. Take in, sort, and put away donations. Assist customers by answering questions. Assist with different programs including TNR, enrichment, fostering, pet food pantry, and others. Other duties as assigned. Diversity and Inclusiveness Work effectively with individuals and colleagues from diverse communities and cultures. Safety Ensure a safe work environment; following all safety guidelines and modeling safe work practice. Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS A

high school education or equivalent. Ability to lift 50lbs. Ability to multitask under high-pressure situations. Work in loud environments on hard surfaces.

WORKING CONDITIONS

Work is performed in a shelter setting. Frequent bending, reaching, kneeling, and standing for long periods of time. Regular sitting at a computer workstation 2-4 hours per day to input adoption data. Subject to animal bites and scratches while handling animals. Repeated lifting and carrying of animals weighing up to 50 pounds. Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you available to work evenings and weekends?

Experience:

Customer service: 1 year (Preferred)

Animal Welfare:

1 year (Preferred)

License/Certification:

Driver's License and/or reliable transportation (Required) Ability to

Relocate:

Dover, DE 19901: Relocate before starting work (Required)

Work Location:

In person