Intake & Placement Coordinator

Be the welcoming face of a life-saving mission. UVHS is looking for a compassionate, detail-oriented professional to support our community, volunteers, and animals—from the very first greeting to the joyful moment of adoption. If you're passionate about helping both people and pets, this could be the perfect opportunity for you. The right candidate for this position will love helping people through a connection with animals. While there is a structure to our process, our ideal candidate will be excited to have the opportunity to make it their own. Leadership doesn't micromanage and encourages team members to pull from life experiences, industry best practices, and new ideas to improve how we care for pets and the community members who love them! At the Upper Valley Humane Society, every day is a chance to make a difference. We're a team united by compassion, working together to save lives, care for animals, and strengthen our community. Our workplace is filled with positivity, support, and shared purpose— really! Our team has as much compassion for one another as we do for the animals and the people in our community. We understand that even on hard days, the work that we're doing is important and fulfilling. Here, you'll find opportunities to learn, grow, and be part of something truly meaningful. If you're passionate about helping others and believe every life deserves love and respect, we'd be honored to have you join our mission!

Core priorities:

First Impression :

This role is responsible for what is often a community member's first impression of our organization. It is critical that they actively foster a welcoming and helpful environment while also following policies and regulations of UVHS and the state of NH.

Reception :

Provide responsive, professional, courteous, and compassionate support to the public via phone, email, and in-person. Answer live phone calls and return phone and email messages in a timely manner. Legibly and accurately record messages and other communication. Assist with maintaining neat and clean visitor spaces.

Community Resource :

Direct community members and answer questions related to UVHS programs, such as low-cost spay/neuter clinics and emergency boarding, ensuring appropriate and timely assistance. Coordinate with the animal care team to fill requests for the pet food pantry.

Volunteer Support :

Provide volunteer guidance and assistance, directing them to the appropriate staff member as needed.

Animal Intake Support :

Assist with animal intake processes, such as strays and owner surrenders, ensuring proper paperwork is completed and all pertinent information is collected. Enter information accurately into a computerized database.

Pre-Adoption Support :

Maintain familiarity with animals in the care of UVHS and ensure that the computerized database includes appealing photos of adoptable animals. Prepare animal adoption folders and paperwork, ensure proper procedures are consistently followed for making animals available for adoption, and assist with processing adoptions. Promptly follow-up on animal adoption inquiries, surveys and profiles.

Adoption Counseling :

Using a conversational approach to adoption counseling, interact with potential adopters and show animals. Focus on making quality matches. Complete adoption paperwork with attention to detail.

Post-Adoption Support :

Collaborate with volunteers to contact adopters for post-adoption updates and triage any issues to the appropriate person. This is done after 3 days, 3 weeks, and 3 months post-adoption.

Transfer Liaison :

Assist with transport and placement of animals both to and from UVHS in coordination with the Animal Services Manager and Medical Manager. This will include communication to other organizations and checking for appropriate documentation.

Qualifications Required:

Excellent written and verbal communication skills are a must Proficient in computer systems and software, with the ability to quickly learn and navigate new platforms Good judgment, professionalism, and ability to represent UVHS with positivity Support the UVHS mission and policies Ability to lift 25 pounds and sit or stand for extended periods of time Experience working with and handling dogs & cats of different sizes and temperaments

Work Hours:

40 hours/week five 8-hour days. The position will require weekend and holiday hours, as well as occasional evening hours as needed for events.

Pay:

$19.00 - $20.00 per hour

Benefits:

Bereavement leave Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable communicating with coworkers and members of the public in person, on the phone and through email? Ability to

Commute:

Enfield, NH 03748 (Preferred)

Work Location:

In person