Job Description
We believe animals deserve safe, loving homes, and every adopter deserves guidance in finding the right companion. As an Adoption Advisor , you will play a vital role in creating positive adoption experiences by connecting people with pets, educating the community about responsible pet ownership, and helping animals transition into their forever homes! We are seeking compassionate, customer-focused individuals who are passionate about animal welfare, thrive in a team environment, and are committed to making a meaningful difference in the lives of pets and people every day.
Full-time Benefits:
Dental, Vision, and Life insurance paid for by the Humane Society . Employee discount on all things retail, adoption, microchipping, and more! Paid on-the-job training Paid time off (earn 3 hours every payday) Referral program Attendance bonuses A rewarding, meaningful work environment where you know you change lives . Essential Duties and Functions:
People Care Provide quality customer service to clients, volunteers, and staff while actively promoting the Society's mission, services, programs, and events. Assist clients with animal adoption and visitation. Interpret evaluation/assessments of dogs and cats to facilitate the best match of client and animal. Enter behavior evaluation results into shelter software using clear, honest communication. Facilitate client/animal interactions to insure a safe and pleasant experience. Complete adoption agreements, microchip registration forms, and insurance registration, provide and discuss medical history, provide the list of participating veterinarians for surgeries when necessary. Provide adoption follow-up through phone and email contact. Answer telephone calls promptly and courteously, providing accurate information. Model and encourage the humane treatment of animals. Promote donation and giving opportunities as appropriate; accept and acknowledge monetary and in-kind donations. Represent the Humane Society in a positive manner by professional personal appearance. Record Keeping Complete all necessary forms and data entry to process adoptions. Complete timely and accurate computer data entry; ensure data integrity using both paper and computer based filing systems. Maintain materials related to adoptions, education and programs. Facility Care Assist Kennel Teams in cleaning duties when available/needed, following established disease control protocols to clean, disinfect, and maintain shelter and general areas. Ensure work stations are kept clean, orderly and maintained daily. Animal Care Report health abnormalities to medical personnel. Report behavior abnormalities to a supervisor. Assist with evaluation and treatment processes. Assist Kennel Teams with feeding, when available/needed. Volunteers Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society. Safety Ensure a safe work environment, following all safety guidelines, including PPE, and modeling safe work practice. Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. Physical Requirements and Work Environment:
Work is performed in a kennel/shelter setting. Frequent bending, reaching, kneeling, and sitting at a computer workstation 4-8 hours per day. Exposure to disinfectant solutions when in the kennel area. Subject to animal bites and scratches while handling animals. Occasional lifting of up to 50 pounds with reasonable accommodations. Consistently exposed to animals and animal allergens under conditions with limited alternatives available. Qualifications:
High school diploma or equivalent. Customer service experience. Available to work weekends and overtime as needed. Excellent typing and written communication skills a must. Knowledge, Skills, and Abilities:
Commitment to the mission, values, goals, and success of the Humane Society of the Black Hills. Highly motivated, out-going, polite, and professional manner. Team player, able to work in a fast-pace environment and multi-tasker Compassion for animals, comfortable working in the shelter environment. Knowledge of animal breeds and behavior helpful. Computer skills Job Type:
Full-time Pay:
From $15.00 per hour Benefits:
Dental insurance Life insurance Paid time off Vision insurance Work Location:
In person
