Lifesaving/Adoption Specialist

Reporting directly to the Animal Services Manager, responsible for providing excellent customer service with the intention to create positive outcomes for the animals within the Williamson County Regional Animal Shelter. P rovide s a positive quality of life to the animals in their care and create s materials and plans needed to transition them into homes. Travels between main WCRAS site and Red Poppy Adoptique frequently, based on business needs. Offers assistance to potential adopters ; answer s questions, transport s animals to and from kennel areas, and assess es likelihood of matches for adoptions? Performs customer service duties related to the procedures of animals for adoption and fostering Works with the animals to learn their behavior characteristics Reviews and processes applications and provides counseling for adoptions and fosters Processes payments, issues receipt s, and balances a cash drawer Performs data entry and maintains electronic documentation files Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories Helps identify animals that are candidates for outside rescue organizations or foster care Transports animals to other facilities, as needed Provides supervision and training to volunteer staff and community service workers by overseeing daily work tasks, offering guidance as needed Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership Conducts daily cleaning and disinfection of kennel area and other shelter areas, to include laundry, washing animal dishware, and other custodial tasks, as needed Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care Attends all meetings and trainings, as required Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

Reports directly to - Animal Services Manager Direct Reports - No

PHYSICAL DEMANDS

Position involves prolonged standing, walking, twisting, bending, stooping, kneeling, reaching, pushing, pulling, and other fine motor repetitive motions Position requires grasping, repetitive hand movement, and fine motor coordination Position involves lifting and carrying of animals and equipment weighing up to fifty (50) pounds, or up to one hundred (100) pounds with assistance , and exertion of up to twenty-five (25) pounds of force to move objects Position involves hearing and/or seeing alert cues regarding animal and staff security Position involves maintaining composure in a high-stress environment Position involves transporting animals for adoption cases, requiring occasional overnight work and travel

ENVIRONMENTAL FACTORS

Work tasks are conducted indoors and outdoors May work outside in inclement weather, including extreme heat, cold and wet conditions Frequent handling of animals, including contact with waste and blood Exposure to unpleasant smells and a noisy and wet environment associated with a shelter Frequent exposure animals that are agitated or injured that may attempt to bite or scratch Position involves working in a high-volume, fast-paced environment Position involves working with distressed individuals

IRREGULAR HOURS

Flexibility to work evenings, weekends, and holidays is a schedule requirement Position involves occasional overnight work and travel May be deemed e ssential personnel for emergency situation s, at discretion of D irector Regular attendance is required The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. High school diploma/degree and six (6) months of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience One (1) year of demonstrated customer service and communication experience One (1) year of cash-handling experience Working knowledge of computers and phone/iPad software and applications such as Microsoft Teams/instant messaging (IM), email, FaceTime, PetPoint , etc.

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment Valid driver's license

PREFERRED QUALIFICATIONS

Two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility One (1) year of animal welfare experience Bilingual (Spanish) Three (3) years of customer service experience

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below: Criminal background check: Yes Motor Vehicle Record check: Yes Drug screening: Yes Physical exam: No Psychological exam:

No Additional :

N/A A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources . Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.