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Family/School Coordinator & Mediator (Part Time)
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UpSide413 (Formerly Berkshire County Regional Housing Authority)
Pittsfield, MA (In Person)
$48,880 Salary, Part-Time
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Job Description
PLEASE SUBMIT A COVER LETTER AND RESUME. PLEASE NOTE THIS POSITION IS PART TIME - 18 HOURS PER WEEK GENERAL RESPONSIBILITIES
Upside413 is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves in a manner respectful of all clients and shall adhere to Upside413's mission and goals. Personnel shall act in such a way as to create a positive image of the Agency. Personnel will act in a professional manner while relating to Upside413 staff, clients and business contact seeking to resolve differences or complaints through appropriate agency procedures. All personnel are responsible for adherence to UpSide413's personnel policies, including the prevention of conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known misconduct to an Executive Director and/or Director of Operations. All personnel shall respect the legal and moral rights and privacy of confidential information due all clients and are responsible for upholding UpSide413's affirmative action policies.POSITION SUMMARY
The Family/School Dispute Resolution Coordinator will be responsible for developing, implementing, and managing dispute resolution programs at assigned schools. This role involves collaborating with students, staff, and families by providing outreach and facilitating direct mediation services.PRIMARY RESPONSIBILITIES
- Report to and work in cooperation with the Program Director and the Executive Director to ensure program quality assurance and furtherance of the mission of UpSide413 and the Center.
Program Development:
Design, implement, and maintain an effective school mediation program that aligns with the Center's goals and objectives. This includes developing mediation protocols, training materials, and guidelines for participants.Mediation Sessions:
Coordinate and facilitate mediation sessions between parties involved in conflicts. Ensure all sessions are conducted in a safe, confidential, and neutral environment.Conflict Assessment:
Assess and identify recurring conflicts or underlying issues within the community or institution. Work with stakeholders to implement preventive strategies and address root causes.Collaboration:
Collaborate with teachers, administrators, and counselors to identify and refer conflicts to the mediation program. Establish strong working relationships with various departments and individuals involved in conflict resolution efforts.- Maintain accurate case files, including mediation agreements, data collection forms, outreach efforts, and program documentation, in the RAM case management system.
SECONDARY RESPONSIBILITIES
Awareness and Promotion:
Raise awareness of the mediation program among students, staff, parents, and the broader community. Promote the benefits of mediation and its potential to foster positive relationships and a more inclusive environment.Conflict Resolution Workshops:
Organize workshops and seminars on conflict resolution, communication skills, and emotional intelligence to enhance conflict management abilities across the organization.Support Systems:
Collaborate with mental health professionals or counseling services to provide additional support to students or individuals facing complex conflicts that may require specialized intervention.Evaluation and Improvement:
Regularly evaluate the mediation program's effectiveness and make adjustments based on feedback, data, and changing needs.- Attend staff or grant-related meetings, regularly scheduled weekly supervision meeting, and mandatory agency trainings and other relevant trainings.
- Special projects: Assist as necessary with specific tasks or projects within the mission of both UpSide413 and the Center.
QUALIFICATIONS REQUIRED
- At least 1 year of experience and/or background with mediation.
- Basic Mediation Training with the ability to mediate independently.
- Associate's or Bachelor's degree in related field.
- Experience with peer mediation preferred.
- Intermediate-level administrative or coordination experience preferred.
- Additional appropriate education may be substituted for two years of dispute resolution experience or
- Additional directly related experience may be substituted for education.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Intermediate computer skills: proficiency with email, Microsoft office, Access based programs and ability to learn new computer programs.
- Excellent oral, written, and organizational skills.
- Excellent phone skills.
- Excellent interpersonal, feedback and mentoring skills.
- Ability to work independently, utilize sound judgment in making decisions, and appropriately incorporate guidance from supervisors.
- Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes.