Services Representative

Position/Shift Available:

Open position - Hours are Monday through Friday, 8 am to 5 pm

PRIMARY PURPOSE

Performs a wide variety of responsible and complex administrative support work for the Rogers Police Department requiring considerable judgment in interpreting and applying laws, policies and procedures.

SUPERVISION

Under direct supervision.

DESCRIPTION OF WORK

ESSENTIAL

FUNCTIONS

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. 1.Responds to the community's questions and complaints through telephone and/or in-person inquiries including dispensing information and routing citizens to proper agency or division requiring thorough knowledge of federal, state, and local laws and departmental rules and procedures. 2.Uses analytical ability and makes considerable judgment determinations to write a police report; how to classify and properly distribute the report; decisions include analyzing information and appropriately interpreting, selecting and applying laws and departmental guidelines. 3.Operates a computerized records system including entering, updating, searching, retrieving, etc. 4.Operates various data entry, search and retrieval applications for the tracking of report information, property, evidence and Police Department equipment. 5.Utilizes appropriate computer word processing applications to track information and/or type letters, forms, reports, and other materials from copy or rough draft. 6.Utilizes appropriate computer word processing applications to track information and/or type forms and other materials as required. 7.Sorts, cross-indexes, and files correspondence, records, reports, and other miscellaneous materials according to alphabetical or other acceptable organization methods. 8.Maintains records of subpoena's received by employees of the Police Department; testifies in court as required. 9. Logs property and evidence into the Property Room depending on assignment. 10.Receives, stores, and provides for the final disposition of any property or evidence seized by the Police Department as assigned; this includes interpreting and following proper guidelines for packaging and storing evidence and ensuring the proper chain of custody is followed and sufficiently documented. 11.Attends departmental or outside agency training to maintain appropriate certification as required. 12.Travels to off-site locations such as Crime Lab, document shredding companies and other law enforcement agencies in the course of completing job duties, operates a variety of City vehicles.

IMPORTANT FUNCTIONS

1. Operates copy and fax machines. Performs related work as required.

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities: Knowledge Modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats; record keeping and filing system methods; basic math as necessary for various statistical reports. Abilities Read, interpret, explain and apply a variety of information, often of a complex nature, including applicable laws, department procedures, records, reports, etc.; utilize sound judgment; maintain a high degree of confidentiality; handle a large volume of public contact including diffusing potentially negative situations; accurately prepare and maintain records and reports requiring attention to detail; type accurately; utilize appropriate computer software applications; follow oral and written instructions; communicate effectively both verbally and in writing; perform effectively as a member of a team in carrying out the City's stated mission and philosophy; deal effectively and courteously with a diverse group of associates and the general public; present an overall professional image; perform the essential functions of the job without posing a direct threat to the health and safety of others. Experience, Education, and Training Requires a high school diploma or a GED certificate. Must be a minimum of 18 years of age. Physical Requirements Performs bending, sorting, and reaching to both ground level and overhead; pushes and pulls up to 25 pounds; holds and grips objects; operates a computer keyboard. Assignment to Property requires incumbent to lift, carry, push or pull up to 50 pounds and be able to climb, squat and kneel as necessary for property storage and retrieval. Working Environment Primarily indoors with heating and cooling regulated in an office environment; possible exposure to disease or potentially violent situations. Assignment to Property includes possible exposure to extreme weather conditions, fumes, and odors when disposing of property. Licensing/Certification Ability to obtain and maintain state certification as an ACIC terminal operator as required by departmental assignment. Ability to obtain and maintain Notary certification with the state of Arkansas as required by department assignment. Depending on assignment, incumbent must possess a valid Motor Vehicle Operator's License in order to operate a vehicle for the purpose of completing job duties. Miscellaneous Requirements Must be able to successfully complete a security background investigation; must be able to work any assigned shift with varying days off. Job Details Category All Employment Job Postings Status Open Salary Negotiable beginning at $17.45/hour Posted April 16, 2026 Closing Open Until Filled