CORRECTIONAL PROGRAM DIRECTOR-1 - 78910

CORRECTIONAL PROGRAM DIRECTOR-1 - 78910

Tennessee State Government - 3.5 Nashville, TN Job Details Full-time $67,764 - $108,060 a year 23 hours ago Qualifications Working with incarcerated individuals Legal evidence Associate's degree Customer complaint resolution Full Job Description Executive Service

CORRECTIONAL PROGRAM DIRECTOR-1

Department of Correction Adult Operations Nashville, TN Annual Salary:

$67,764.00 - $108,060.00

Closing Date:

07/13/2026

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. Who we are and what we do: The Tennessee Department of Correction operates and oversees 14 adult prisons across the state, housing some 21,000 offenders. In the community, TDOC supervises 79,000 offenders on probation, parole, or community corrections. The department operates 44 probation/parole offices in 13 districts across the state. The Tennessee Department of Correction operates safe and secure facilities and provides effective community supervision in support of successful reentry. How you make a difference in this role: The Correctional Program Director in this role receives, records, reviews, investigates and prepares responses to inmate grievances filed at the central office level. The incumbent must be well versed in TDOC policies in order to ensure the multi-leveled grievance processes are being followed, and responses address the issue(s) raised. Additionally, this position requires one to have the ability to work well with others, good written and oral communication skills and the ability to formulate responses at the highest level of the agency. In order to be successful in this role, incumbents must be able to work independently, have extensive knowledge and understanding of the Offender Management System to research and interpret information contained in furtherance of investigating complaints and responding appropriately, and objectively assess the complaint and steps taken in response to grievance. Duties and responsibilities include knowledge of agency/facility policies compliance and American Correctional Association (ACA) standards compliance for accreditation. Manage daily operations of TDOC programs and services.

Job Overview:

In this role, the incumbent serves as an independent reviewer of hearings and are expected to make decisions utilizing their experience and understanding of policy, evidence, regulations and documentation. Must have experience conducting hearings or extensive knowledge of the process, an ability to weigh evidence, and determine witness value/non-value during a hearing. Modifies and corrects disciplinary keying errors upon verifying legitimacy of request, local approvals obtained and supporting evidence. Serves as a trainer of staff in the disciplinary process and serves as a subject matter expert in the area.

Key Responsibilities:

Provide guidance and assistance to staff and executive and division leadership as requested directly related to grievances. Presents grievance related data upon request to leadership. Oversee, coordinate, and manage the daily operations of the grievance program. Streamline the grievance administrative processes and programs. Review of grievances from all facilities at Level 3 for the central office level. Review of disciplinary infractions to ensure policy compliance. Review and assess adjudicated disciplinary hearings entered in TOMIS. Conduct training with disciplinary chairpersons and grievance coordinators across the state. Monitor and respond to external requests related to areas of responsibility.

Minimum Qualifications:

Education must be from an accredited institution Must have an associate degree with three (3) years of correctional experience.

Competencies:

Collaborates Instills Trust Drives Vision and Purpose Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.