Fraud Dispute Associate

Fraud Dispute Associate 7301 Pacific Street Omaha, NE 68106 6 Months Monday - Friday 8am - 5pm

Pay Rate:

$20/Hour on W2 What does a great Fraud & Dispute Associate do at Client? As a Fraud & Dispute Associate, you will provide support to Client clients' card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution. This important position is required to ensure that we take care of our clients, as well as their customers. What you will do: Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud. Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines. Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders. Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information. Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input. What you will need to have: High school diploma 0-2 years of financial or customer service experience and/or equivalent military experience What would be great to have: Knowledge of Regulation E and Regulation Z Knowledge of Visa and/or Client operating regulations Experience with electronic funds transfer (EFT) Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, Point) Intermediate computer skills (40 WPM minimum) Strong problem-solving skills Strong decision-making skills Important info about this role: You will work an assigned schedule of 1st Mon-Fri #TB_EN #ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.