NCIC Specialist

JOB One City. Powering Public Safety from Behind the Scenes. Be the calm voice, the critical connection, and the behind-the-scenes professional who helps keep Wilmington safe 24 hours a day, 7 days a week. As an NCIC Specialist with the Wilmington Police Department, you'll provide essential clerical and communications support to sworn and civilian personnel while serving as a vital link to local, state, and nationwide law enforcement agencies. In this fast-paced role, you'll monitor DCI (Division of Criminal Information) and SBI (State Bureau of Investigation) systems, perform NCIC (National Crime Information Center) inquiries and entries, process criminal background and driver's license checks, and manage warrants and orders for arrest. You'll answer and prioritize incoming calls, transmit critical information through police radio, data terminals, and telephone systems, prepare correspondence, maintain records, and provide backup support at the Police Department front desk by assisting callers and walk-in citizens. Because public safety never stops, the Wilmington Police Department operates on a 24/7 schedule. NCIC Specialists play a critical role in this mission and are required to work a variety of shifts, including nights, weekends, and holidays. If you thrive in a high-pressure environment, have exceptional attention to detail, and want to make a meaningful impact on your community every day, this is your opportunity to serve where it matters most! •Please note: City Council has approved a Living Wage increase, and the salary shown in this posting will take effect beginning July 1. •

EXAMPLE OF DUTIES

Performs NCIC operations by processing all record entries, modifications, clearances, and cancels on persons or property by researching, compiling, and verifying the accuracy and completeness of our law enforcement information while ensuring compliance with policies and procedures. Completes all confirmation processes and paperwork for persons or property listed as wanted or stolen by our agency on the state and national databases. Completes quality control by auditing each entry, modification, clearance or cancel performed in RMS, the state, and national databases both at the time of the action and again during the state-regulated monthly validation process. Researches various law enforcement internal and external databases to compile informational packets on persons or locations at the request of PD personnel for various investigative purposes or to comply with state regulations. Process all incoming and outgoing teletype communication to and from our agency with other state and national law enforcement agencies. Audits incident reports to ensure NCIC offense report information and the entries are accurate. Serves as the contact for other law enforcement agencies including the Division of Juvenile Justice, North Carolina Division of Community Corrections, and the NC Division of Motor Vehicles. Researches internal and external databases to help ensure our agency is in compliance with regards to missing persons reports and ensure the required follow up with the associated government agencies is completed. Verifies using eWarrants that all felony warrants issued are received and entered into NCIC. Works with the Police Records to ensure all NCIC information is appropriately documented and tracked during the case filing process. Notifies detectives of property being purged from the NCIC system and processing re-entry procedures when requested. Identifies and corrects VIN information in RMS using CARFAX. Relays all pertinent information to officers via radio, data terminals, and phone in a timely manner to ensure officer safety. This role includes cross-training in other areas, so you'll gain experience across multiple functions.

SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS

This position generally requires work in an office setting. •

Applicant Status Updates:

After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.•