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Investigations Manager - Houston, TX
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Zedcor Security Solutions
Houston, TX (In Person)
$100,000 Salary, Full-Time
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Job Description
About Zedcor Inc. Zedcor Inc. (
You will oversee investigations tied to incidents from our video monitoring platform, ensuring cases are handled properly from intake through resolution. This includes reviewing evidence, guiding case direction, supporting incidents that may lead to criminal charges, and working directly with law enforcement. This is a hands-on, client-facing leadership role — you will engage directly with clients, collaborate with internal teams, work closely with local police and law enforcement agencies, and lead investigators while stepping into cases when needed to drive outcomes. Key Responsibilities Lead and manage the Investigations team Oversee all active investigations from intake through resolution Review video evidence, alarm data, and case timelines Ensure cases are complete, accurate, and backed by solid evidence Act as primary liaison with local and federal law enforcement Build and maintain relationships with police departments and investigative units Work directly with clients, providing updates, managing escalations, and supporting high-risk situations Collaborate closely with internal stakeholders, including Monitoring and Operations teams Identify trends, risks, and patterns to improve investigative outcomes and overall performance Maintain proper evidence handling and chain-of-custody Prepare and review reports suitable for law enforcement or legal use Establish standards, workflows, and accountability across the Investigations function Train and develop team members Qualifications & Requirements Minimum Requirements 7+ years in a dedicated investigative role Background in complex investigations (major crimes, intelligence, organized crime, etc.) Proven experience in case building, evidence handling and working with law enforcement Strong report writing and communication skills Experience working with video or digital evidence Sound judgment and decision-making, especially in high-pressure situations Proven leadership ability with a focus on accountability and team development Highly organized, able to manage multiple cases and priorities Professional presence in client-facing and law enforcement interactions Compensation & Benefits $90,000 - $110,000 per year Annual compensation reviews 2 weeks paid vacation Health, dental, vision, and life insurance paid by Zedcor Why Join Zedcor? This role combines operational security awareness with technical system control. You'll play a direct role in protecting assets by ensuring surveillance systems are properly configured, accurate, and reliable. If you're looking for a structured, mission-driven environment where your attention to detail, discipline, and ability to operate systems effectively make a real impact, Zedcor offers a clear path forward. Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.
TSX-V:
ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance and live monitoring solutions to blue-chip customers across North America. The Company continues to expand its established platform of MobileyeZ™ towers in Canada and the United States, with emphasis on industry leading service levels, data-supported efficiency outcomes, and continued innovation. Zedcor services the Canadian market through equipment and service centers currently located in British Columbia, Alberta, Manitoba, and Ontario. The Company continues to advance its U.S. expansion which now has the capacity to service markets throughout the Midwest with locations throughout Texas Colorado, Arizona, Nevada and Florida. For more information, check out www.zedcor.com. Position Overview We are hiring a Manager, Investigations to lead and manage our Investigations Team. This position requires a background in law enforcement investigations, with experience in dedicated investigative units (including the Federal Bureau of Investigation, Drug Enforcement Administration, Homeland Security Investigations, or major crimes / intelligence units within police services). This role is designed for an experienced investigator who has handled complex cases, built files, and worked across agencies.You will oversee investigations tied to incidents from our video monitoring platform, ensuring cases are handled properly from intake through resolution. This includes reviewing evidence, guiding case direction, supporting incidents that may lead to criminal charges, and working directly with law enforcement. This is a hands-on, client-facing leadership role — you will engage directly with clients, collaborate with internal teams, work closely with local police and law enforcement agencies, and lead investigators while stepping into cases when needed to drive outcomes. Key Responsibilities Lead and manage the Investigations team Oversee all active investigations from intake through resolution Review video evidence, alarm data, and case timelines Ensure cases are complete, accurate, and backed by solid evidence Act as primary liaison with local and federal law enforcement Build and maintain relationships with police departments and investigative units Work directly with clients, providing updates, managing escalations, and supporting high-risk situations Collaborate closely with internal stakeholders, including Monitoring and Operations teams Identify trends, risks, and patterns to improve investigative outcomes and overall performance Maintain proper evidence handling and chain-of-custody Prepare and review reports suitable for law enforcement or legal use Establish standards, workflows, and accountability across the Investigations function Train and develop team members Qualifications & Requirements Minimum Requirements 7+ years in a dedicated investigative role Background in complex investigations (major crimes, intelligence, organized crime, etc.) Proven experience in case building, evidence handling and working with law enforcement Strong report writing and communication skills Experience working with video or digital evidence Sound judgment and decision-making, especially in high-pressure situations Proven leadership ability with a focus on accountability and team development Highly organized, able to manage multiple cases and priorities Professional presence in client-facing and law enforcement interactions Compensation & Benefits $90,000 - $110,000 per year Annual compensation reviews 2 weeks paid vacation Health, dental, vision, and life insurance paid by Zedcor Why Join Zedcor? This role combines operational security awareness with technical system control. You'll play a direct role in protecting assets by ensuring surveillance systems are properly configured, accurate, and reliable. If you're looking for a structured, mission-driven environment where your attention to detail, discipline, and ability to operate systems effectively make a real impact, Zedcor offers a clear path forward. Zedcor Inc. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Zedcor to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.