Quality Administrative Specialist
1st Employment
Fayetteville, AR (In Person)
$35,360 Salary, Full-Time
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Job Description
Professional Fayetteville, AR 1st Shift $17/Hour Job Details We are seeking a detail-oriented and dependable Quality Administrative Specialist for our client in Fayetteville, Arkansas. This role is ideal for someone who thrives in an organized, fast-paced office environment and enjoys working closely with both customers and internal teams. The Quality Administrative Specialist will play a key role in supporting daily administrative and quality assurance operations, ensuring accurate documentation, efficient processing of materials, and strong communication throughout the return and credit process. This position requires someone who is comfortable handling data entry, maintaining records, and multitasking between customer service and administrative responsibilities. The Quality Administrative Specialist will also contribute to critical QA tracking functions, including document management and equipment calibration coordination, helping ensure overall operational accuracy and compliance. Key Responsibilities
Process daily Return Material Authorization (RMA) requests for printed film credits
Communicate directly with customers and customer service teams regarding returns, credits, and product issues
Maintain accurate records of credited materials and related documentation
Track and log chargebacks associated with defective printed film
Scan and digitally file completed job travelers into the company system
Prepare Certificates of Analysis (COAs) for customers requiring product verification
Ensure COAs are completed accurately and submitted in a timely manner
Maintain QA lab calibration schedules and monitor required service intervals
Coordinate with vendors and suppliers to schedule equipment recalibrations
Support general administrative, filing, and QA documentation tasks as needed
Qualifications
Previous experience in data entry, office administration, or customer service preferred
Strong proficiency in Microsoft Word and Excel
Excellent organizational and time management skills
High attention to detail and accuracy in documentation
Strong written and verbal communication skills
Ability to manage multiple tasks and daily deadlines
Comfortable working with customers and internal teams
Ability to work independently with minimal supervision
Reliable, punctual, and consistent work history preferred