Software Documentation Specialist

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Software Documentation Specialist Location:

Remote, Position:

Software Documentation Specialist Reports To:

FLSA:

Exempt Location:

Remote, Posted:

3/9/26 Job Description Embrace the opportunity to join Innovate! Inc. and become a valued member of our team. We are seeking a driven individual who is passionate about leveraging technology to tackle environmental challenges and drive positive change. If you thrive in a collaborative, fast-paced environment and are eager to contribute your skills and expertise to innovative projects, we invite you to explore this exciting opportunity further. Read on to learn more about how you can be part of our dynamic team. We're seeking a detail-oriented Software Documentation Specialist who can translate complex software capabilities into clear, usable documentation for both internal and external audiences. You'll partner closely with software engineers and product stakeholders, attend development meetings, and produce polished, publication-ready documentation that meets Section 508 accessibility requirements. You're equally comfortable shaping content from scratch, improving existing materials, and enforcing documentation standards that make systems easier to adopt and maintain. •Contingent upon contract being awarded•

Location:

Candidate can work remotely Salary range : $68,000-$87,000 annually Position status: Full Time; with benefits Benefits include: Medical, Dental, Vision, 401K with match, Life Insurance, and

PTO KEY RESPONSIBILITIES

Create, edit, and reformat software/user documentation to support application delivery, operations, and end-user adoption. Attend and actively participate in development meetings to gather requirements, track changes, and ensure documentation remains accurate and current. Produce documentation in a publicly presentable format suitable for posting to public-facing websites and distribution channels. Ensure all documentation deliverables are Section 508 compliant , including accessible structure, formatting, and attachments. Develop and maintain documentation standards, templates, style guides, and versioning practices. Collaborate with developers, analysts, and support staff to document workflows, business rules, user tasks, and troubleshooting steps. Manage documentation tasks and reviews using team collaboration tools (e.g., JIRA, Confluence, MIRO) and maintain traceability from features/changes to updated content. Perform editorial quality control (clarity, consistency, completeness, grammar, accessibility checks) and incorporate reviewer feedback efficiently. Support release activities by preparing updated release notes, user guides, and "what's new" content aligned to deployments.

REQUIRED QUALIFICATIONS

Demonstrated experience creating and maintaining documentation for software applications (web applications preferred), including user guides, SOPs, FAQs, job aids, and release notes. Working knowledge of Section 508 / accessibility practices for documents and web-published content (including headings, alt text, tables, reading order, link text, and accessible PDFs). Ability to rapidly learn technical concepts and translate them into clear, task-based instructions for non-technical audiences. Strong writing and editing skills with an emphasis on accuracy, plain language, and consistency. Experience collaborating with software delivery teams and working from agile artifacts (user stories, acceptance criteria, change logs). Familiarity with documentation collaboration/workflow tools such as JIRA , Confluence , and visual collaboration tools such as MIRO (or equivalent). Comfortable working with multiple SMEs, handling competing priorities, and managing documentation backlogs.

REQUIRED EDUCATION

Bachelor's degree in Technical Communication, English, Communications, Information Systems, Human-Computer Interaction, or a related field or equivalent relevant professional experience in software documentation and accessibility-compliant publishing.

LEARN MORE ABOUT US

Innovate! Inc. is a certified woman-owned consulting firm founded in 2002 by Lily Thomas. We provide innovative solutions to management, technology, and program challenges, with a focus on performance, integrity, and building lasting partnerships with our clients. Our team of over 100 experts includes IT and geospatial specialists, program and project management consultants, environmental scientists, and communications and outreach strategists. Our clients include federal, state, tribal, and local governments, private industry, non-profit organizations, higher education institutions, and utilities. Recent awards we received for excellent service include the 2022 SAG Team Award and 2022 Esri Partner Conference High Potential Award. Innovate is a fast-paced, rapidly growing group of entrepreneurs creating a culture of excellence. Rapid advancement within our organization is not only possible but also encouraged. To view our website, visit innovateteam.com. Innovate is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you have a disability and require reasonable accommodation to complete any part of the application process or cannot access or use this online application process and need an alternative method for applying, please contact us at careers@innovateteam.com.