Operations Support Specialist

The Operations Support Specialist, under the guidance of the Regional Vice President, supports the execution of key operational initiatives and affordable housing compliance activities across an assigned portfolio. This role focuses on promoting consistent site operations, strengthening regulatory compliance (HUD, LIHTC, bond programs, and related requirements), and supporting accurate reporting practices that reduce risk and support strong property performance. Through a combination of onsite reviews and digital assessments, the Operations Support Specialist evaluates site processes, identifies opportunities for improvement, and partners with stakeholders to implement practical solutions, provide targeted training, and enhance administrative operations. This position requires strong problem solving, sound decision making, and the ability to manage multiple priorities while collaborating across departments. From time to time, the Operations Support Specialist may support corporate initiatives or special projects to meet evolving business needs and operational priorities.

ESSENTIAL JOB FUNCTIONS

Provide first line support and training to on site teams and new hires on HUD, LIHTC, and company policies, systems, and compliance requirements. Reinforce learning through ongoing guidance and oversight while partnering with Learning & Development to support training initiatives. Review applicant and resident files to ensure accuracy, eligibility, and full compliance with HUD, LIHTC, and other affordable housing program requirements; maintain complete and compliant digital and paper records. Support site teams with certifications, recertifications, lease ups, acquisitions, rehabs, and EIV binder maintenance while coordinating with Regulatory Compliance to keep rent limits, income limits, and eligibility standards current. Prepare for and participate in LIHTC audits, MORs, and other inspections while assisting with timely, accurate responses to audit findings and agency reviews. Monitor waitlists, marketing compliance, Market Rent adjustments, and Utility Allowance updates to ensure ongoing regulatory accuracy and program integrity. Partner with Housing Authorities and regulatory agencies to reconcile ledgers, resolve payment discrepancies, implement UA updates, and support rent and program adjustments. Coordinate with agencies, stakeholders, and Marketing to support required reporting, advertising, lease up activities, lotteries, and other compliance driven engagements. Connect residents and site teams with appropriate community resources, non profit partners, and service programs while monitoring delivery of services for accuracy, timeliness, and regulatory alignment. Support RSCs and Operations in coordinating resident engagement activities, educational events, and service initiatives, including food programs, and maintain regional directories and partnerships to enhance resident well being. Provide operational coverage by supporting Community Manager vacancies, assisting with ledger reconciliations, rent posting corrections, financial reviews, and budget preparation as directed by Regional Management. Contribute to corporate and ad hoc projects while supporting property operations to maintain accuracy, efficiency, and continuity across assigned sites. Ability to travel on an as needed basis to support business operations across (Fill in States, Region)

Qualifications:

3+ years' experience with Affordable Housing file preparation, audit and training, including Project Based Section 8, LIHTC, Bond, HOME and 236. 3+ years' experience with on-site property management and operations; including experience with drafting budgets and financial reporting. Strong working knowledge of LIHTC and project-based section 8 (HUD) affordable housing compliance programs. Affordable industry certification such as

CPO, CPM, SHCM, TCM

preferred. Intermediate level experience with Property Management Software (e.g. RealPage/Yardi) Ability to travel (including overnight travel) approximately 50% of working hours to assigned sites. Must possess reliable transportation and maintain a valid driver's license. Previous experience with acquisitions/major rehabs/renovations preferred. Bachelor's degree preferred. Dedicated to exceeding expectations by providing exceptional service. Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions. Team player, believing in the power of working with a team to achieve shared goals. Willingness to embrace feedback and continuously improve.