IT Systems Support 2

IT Systems Support 2 - ( 26141307 )

Division Overview:

Hello! We're the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ). We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan's rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children's justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services. This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for.

Job Overview:

The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required. Why Join Us?

Awesome Benefits:

Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.

Student Loan Forgiveness:

Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.

Fun Work Environment:

Be part of a team that values creativity, innovation, and collaboration.

Minimum Qualifications:

Associate degree in information technology or related field. One to three years of experience supporting network or computer systems technologies. Other combinations of education, certification or experience may be substituted. Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Note:

Don't quite meet all the requirements, but still confident you could crush it as IT Systems Support? Show us. Other combinations of education and experience will be considered.

Preferred Qualifications:

Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems. Extensive knowledge of MS Office application uses and troubleshooting. Extensive knowledge of Microsoft Active Directory. Extensive knowledge of computer peripherals such as scanners, printers, and MFPs. Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques. Knowledge of LANs, WANs and WWANs. Knowledge of Microsoft System Center applications. Knowledge of mobile computing devices like tablets and smartphones.

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to: Criminal History Fingerprint Check Intensive Background Driving History

HOW TO APPLY

To be considered for this position, you must attach a resume and cover letter at the time of application .

Tip:

When attaching your resume, you must mark the attachment as a "Relevant File".

Your Resume :

Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job. A complete online state application is not required. To initiate an application, attach the resume to be considered for this position. Failure to attach résumé will result in an incomplete application that will not be considered further. Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at Terese.

Christianson@mt.gov via File Transfer Service . To request an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generous State of Montana Benefits. Medical, dental and vision coverage Retirement plans Generous paid vacation, sick and holidays Pre-tax Flexibility Spending Accounts Employee Assistance Program State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program. This Organization Participates in E-Verify . Minorities are under-represented in this position and are encouraged to apply.

Applicant Pool Statement :

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment :

This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary:

$ 28.00 - 33.05

Hourly Telework Eligibility :

Not Telework Eligible Benefits Package Eligibility :

Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings :

1

Employee Status :

Regular Schedule :

Full-Time Job Type :

Standard Shift :

Day Job Travel :

Yes, 5 % of the

Time Primary Location :

Helena Agency :

Department of Justice Union :

000 -

None Posting Date :

May 12, 2026, 5:28:37 PM Closing Date (based on your computer's timezone) : May 27, 2026, 5:59:00

AM Required Application Materials :

Cover Letter, Resume Contact Name :

DOJ Human Resources |

Contact Email :

DOJCSDHR

@mt.gov |

Contact Phone :

406-444-5528 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.