Internship - IT Technician

Schedule:

40 hours per week, 8 hours per day, Monday through Friday. Workday will begin between 7:00 am and 8:30 am and end between 3:30 pm and 5:00 pm, depending on department needs and assignments of the intern. Most work days will be 8:30 am - 5:00 pm with a 30 minute lunch break. This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems. This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC. This internship is expected to last for 16 weeks between the period of May 2026 and September 2026, depending on the candidate's school schedule and availability. Internship may be extended into Fall 2026 (full or part-time) depending on performance of the candidate and the needs of the Bureau of Data and Technology. Follows safe practices in the performance of duties. Supports designated technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment. Assists staff with hardware and software challenges. Assists staff with new hardware and software through the use or development of training and training materials. Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions. Education, Training and Experience Graduation from High School or completion of a GED is required. Sophomore or Junior enrolled in an engineering or related program at an accredited college or university Licenses and Certificates Possession of a valid Pennsylvania State Driver's License is required. Environmental Conditions Indoors, Environmentally Controlled. Safety Equipment Used or Needed None Comments This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities. Knowledge of safe practices in an office environment Knowledge of software installation Knowledge of telecommunications Knowledge of standard operating systems including Windows, OSX, and Linux Knowledge of Active Directory and Microsoft Azure Knowledge of web-based applications Must have sound analytical thinking skills and attention to detail Ability to write and follow documentation and procedures Ability to solve and understand computer and software problems when they occur Ability to select different types of hardware for complicated systems that may need special hardware Ability to establish and maintain effective working relationships with other administrative officials and the general public Ability to prioritize work, to be flexible, and to work well under pressure Proven ability to read, write, speak and comprehend English is required Proven ability to work as part of a team and to collaborate successfully with others is required Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required. Proven ability to remain confidential when exposed to sensitive and personal information. Ability to explain technical problems in layman's terms. Commitment to Core Values (Quality, Teamwork, Integrity, Respect)