BITS Operations Manager

BITS Operations Manager State of Wisconsin - Children and Families Madison, WI Job Details Full-time $40.91 - $51.00 an hour 1 day ago Qualifications Policy & process development Decision making Full Job Description Introduction The Wisconsin Department of Children and Families (DCF), Division of Management Services (DMS), Bureau of Information Technology Services (BITS) is currently recruiting to fill a BITS Operations Manager position in Madison, WI. DCF offers great benefits , personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator! This position is headquartered at our Madison, WI office. This position may allow hybrid work for a portion of the work schedule up to 95% after the completion of training and may change based on the training or operational needs of the work unit or department. Hybrid work is dependent on the employee's preference and needs of the work unit. Any hybrid work flexibility that may be available will be discussed in more detail in the interview process. Employees need to report to the 201 W. Washington Ave. Madison, WI office on their first day for onboarding and orientation. High speed internet access is required to meet the needs of remote work. Come see why DCF is such a great place to work! DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/ . Position Summary This position works with all BITS sections to accomplish the objectives of the Bureau. This position oversees daily business activities such as streamlining processes, ensuring compliance, continuous improvement, business continuity and organizational agility. This position provides expert level analysis and recommendations for initiatives such as the application portfolio, operational communication, and high-level procurement activities. View the complete position description. Salary Information The classification title for this position is IS Comprehensive Services Specialist. The starting salary is between $40.91 and $51.00 per hour ($85,092 and $106,080 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment. The pay schedule/range is 07-33. A one-year probationary period may be required. Job Details Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled. Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time. Qualifications Minimally qualified applicants will have: Experience leading operations of an IT organization consisting of more than 200 employees and/or contractors (e.g., resource management, oversight of service delivery, performance management, etc.). Experience creating and managing policies, processes, and documentation for an IT related field. Experience leading enterprise-wide groups informing IT decision making for an organization (e.g., facilitating large groups, bringing them to consensus, curating the backlog of topics to be considered by the group, etc.). Experience leading collection and analysis of IT metrics for an organization of more than 200 IT employees and/or contractors (e.g., outage tracking, resolution, and improvement plans, facilitating business value assessments on application and data portfolio, and analyzing web page analytics, etc.).

Well-qualified applicants will have:

Experience overseeing procurement activities such as drafting and rating results for requests for information (RFIs), requests for bid (RFBs), and requests for proposals (RFPs) in a large IT organization. Experience collaborating as a member of an IT leadership team, tasked with setting technical strategies for an organization (e.g. creating strategic goals and plans, etc.). Experience leading communication efforts in a large IT organization consisting of more than 200 employees and/or contractors (e.g., disseminating needed information, creating change management plans, and creating morale-boosting literature like a newsletter, etc.). How To Apply If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted. After you are logged in and are viewing the announcement, click "." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered. Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply. Deadline to Apply The deadline to apply is 11:59 PM on May 20, 2026 . If you need assistance with the online application process, please contact, Megan Harper at 608-712-8730 or via email at . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.