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Complaints Investigator - Metropolitan Council

Job

Minnesota City Jobs

Minneapolis, MN (In Person)

Full-Time

Posted 4 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 6/3/2026

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Job Description

The Metropolitan Transportation Services (MTS) Division provides public transit service through contracts or partnerships with counties, delivering six major programs: Metro Mobility/ADA, Transit Link dial-a-ride, Metro Move, Metro micro, contracted regular-route bus service, and Metro Vanpool. MTS also conducts planning for the regional transportation system, including highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region's federally designated Metropolitan Planning Organization. This position is eligible for hybrid (remote and onsite) teleworking. The Complaints Investigator will serve as the primary point of contact for escalated customer service issues. This position is responsible for investigating and resolving customer service issues by reviewing call recordings, bus video, and GPS data. This position will also review and respond to provider complaints about customers.
Learn and apply:
https://www.governmentjobs.com/careers/metrocouncil

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