Quality Assurance Specialist

Quality Assurance Specialist Customer Impact College Station, TX Job Details Part-time $15 - $20 an hour 3 hours ago Qualifications Google Sheets Phone communication Merchandising Phone canvassing Data entry Typing Product quality assurance Productivity software Customer interaction during outreach Communication skills Entry level Client interaction via phone calls Full Job Description

ABOUT US SWH

Investments/Customer Impact is a leading third-party retail merchandising company that partners with brands to execute in-store merchandising. We have a database of thousands of field representatives who perform merchandising work in stores all over the country on behalf of our clients. Customer Impact is a 2024 recipient of the Bryan Rotary 10 Fastest Growing Small Business in the Brazos Valley.

POSITION OVERVIEW

This is a part-time, office-based role at our College Station headquarters. We are looking for an entry-level candidate to join our Quality Assurance team, reviewing field rep reports and communicating with retail store locations. We're looking for someone who can commit to a consistent 3-4 hours per day, Monday through Friday, with morning availability preferred. Your specific schedule will be set based on project needs and your availability within our office hours of 8:30 am - 5:00 pm.

Hours will be scheduled based on project needs.

RESPONSIBILITIES

Quality Assurance review of reports submitted by field representatives on assigned projects Outbound phone communication with retail stores to gather additional information on displays, product placement, and merchandising execution General administrative support and data entry Working within the QA team to accomplish high rates of success on Retail Service projects for our customers

KNOWLEDGE, SKILLS, & ABILITIES

Strong attention to detail and ability to maintain consistent output Strong verbal communication skills; comfortable making outbound calls and speaking professionally with store personnel Ability to work independently and stay motivated Proficiency with Microsoft Office, especially Microsoft Excel and Google Sheets Comfortable at a desk and in front of a computer most of the day Proficient typing speed

EDUCATION / EXPERIENCE

College degree preferred but not required Ideal for backgrounds in business, customer service, & marketing

WORK ENVIRONMENT

Casual environment in our College Station office Morning shift hours, M-F within our office hours of 8:30 am - 5:00 pm Small business, close-knit environment with open communication among all levels of the company

Pay:

$15.00 - $20.00 per hour Application Question(s): What has you interested in this opportunity? Feel free to include any additional relevant information.

Work Location:

In person