Victims Programs Specialist

The Appeals Division of the Office of the Attorney General, consisting of over 35 attorneys and 8 support staff, represents the State of Indiana's interests in the appellate courts that serve Indiana, including the Indiana Supreme Court, Court of Appeals of Indiana, and the U.S. Court of Appeals for the Seventh Circuit. The Division consists of three Sections. The Criminal Appeals Section and the Capital and Habeas Litigation Section primarily serve as the prosecution in appeals from all criminal convictions, as well as defending Indiana convictions in habeas corpus proceedings in federal courts. The Civil Appeals Section primarily represents the State and its agencies, officers, and employees in civil appeals of all kinds. The Division also provides services to crime victims through several programs, including administering the State's Address Confidentiality Program, Hope Card Program and Appellate Victim Notification Program. This position reports directly to the Section Chief of the Capital and Habeas Litigation Section and will provide administrative support for Victim Programs as described below. Administers various aspects of victim programs provided by the Appeals Division, including the Address Confidentiality Program, Hope Card Program and Appellate Victim Notification Program; monitoring program requirements, deadlines and reporting obligations; and proactively addressing issues before they become critical; Delivers direct support services to crime victims including accompanying victims to court proceedings, in a professional, compassionate, and respectful manner; Communicates with county prosecutor offices regarding victim notification information; Maintains organized and accurate case and file data, document preparation, email correspondence, telephone communication, mail processing and other duties as requested, ensuring compliance with all policies, timelines and confidentiality requirements; Identifies gaps in services or processes and takes initiative to assist with development of practical, innovative solutions. Participates in ongoing training opportunities, contributes to program improvement efforts, and embraces new ideas and best practices; and Represents the division in a professional, dignified manner in public settings, meetings, trainings, and events.

Work Environment:

This position involves exposure to sensitive and potentially distressing information. The role requires the ability to maintain composure, exercise sound discretion, and display compassion in a professional manner to individuals who have experienced crisis and trauma. Excellent communication and personal interaction skills, works well with supervision, independently, and a collaborative setting with attorneys and other support staff to accomplish the Division's goals and responsibilities to victims. Competence in multi-tasking and flexibility in work assignments. Adapts effectively to changing demands, priorities, policies, and circumstances. Strong organization and time-management skills. Demonstrated attention to detail and ability to accurately manage and prioritize a high volume of complex data, properly handling confidential and sensitive information; Understanding of the criminal justice system and the stages in which cases process through the state and federal courts; and Proficient computer skills to include, but not limited to, Microsoft Word, Excel, Adobe, AdvoLogix, SharePoint and various other case management tools, and/or the ability to quickly learn those programs. Bachelor's, associate's degree/certificate or equivalent work experience in social work, victim services, criminal justice, public administration or a related field preferred.