ADMINISTRATIVE AIDE

Introduction The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland's $49 billion insurance industry and protects consumers by monitoring and enforcing insurers' and insurance professionals' compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. •This recruitment is limited to current employees of the Maryland Insurance Administration.•

GRADE ASTD11 LOCATION OF POSITION

Baltimore City or Hybrid (between office and telework)

POSITION DUTIES

The MIA's Life and Health Division's, Appeals and Grievance Unit is seeking to fill an Administrative Aide position. The incumbent in this position will provide assistance to the Director, Assistant Chief Investigator, and Insurance Investigator staff within the Appeals and Grievance Unit. This position answers telephone calls received from consumers with insurance questions and directs them to the appropriate investigator or department within the agency. The Administrative Aide sets up cases using an online complaint tracking system; prepares documents for hearings and exhibits; produces reports through a cloud-based platform and manages communications with internal and external customers using the same. This position also creates spreadsheets in Excel to capture and manage data.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience. 3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will have the following: Experience drafting professional letters and emails Experience using Excel to manage data

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the Maryland Insurance Administration.

LICENSES, REGISTRATIONS AND CERTIFICATIONS NOT APPLICABLE. SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Successful candidates may be ranked as Best Qualified, Better Qualified, or Qualified and placed on the certified eligible list for a period of at least one year.

BENEFITS

Our comprehensive benefits package includes a generous leave package; medical, prescription, dental and vision coverage; healthcare and dependent daycare flexible spending accounts; a defined benefit pension plan with optional 457 and 401k supplemental retirement plans; flexible work schedules; and service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program.

STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS

Please contact: charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. If you are unable to apply online, you may submit an application by mail. The paper application must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Incorrect application forms will not be accepted.

Applications may be mailed to:

Maryland Insurance Administration Human Resources Division - Recruitment #: #26-002572-0007 200 St. Paul Place, Suite 2700 Baltimore, Maryland 21202 TTY Users call Maryland Relay Service at 1-800-735-2258. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply.