SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Enterprise Knowledge Library Lead Franchise Tax Board

JC-518043

- Enterprise Knowledge Library Lead

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

$6,646.00 - $8,324.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

5/26/2026

Application Methods:

Electronic (Using your CalCareer Account) Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link regarding the 2025 Personal Leave program.

http:

//hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Under the general direction of an Administrator I, in Correspondence, Analysis, Support, and Education Section (CASES), the Senior Compliance Representative (SCR) independently performs complex analysis and activities. The Enterprise Knowledge Library (EKL) will serve as a repository for storing information and a collaborative area where users can create, capture, share knowledge and information related to local and enterprise procedures, knowledge, and training materials. The incumbent will be the lead the transition, integration, rollout and upkeep of the EKL. The incumbent will also lead the effort to convert the RACK and utilize the Pega Knowledge Management (KM) platform to implement, publish, and update reference material for the EKL. The incumbent will play a critical role ensuring applicable standards and policies are met, organize the content, and provide technical assistance and training to partners responsible for the implementation and integration of the EKL. The incumbent must have knowledge of and experience using the Pega Knowledge Management platform, extensive knowledge of procedure writing with online manuals, knowledge of the RACK, Revenue and Taxation Code, and Franchise Tax Board policies and procedures to ensure EKL complies with all applicable policy and law. The incumbent promotes a positive environment and ensures the operational goals and quality service objectives are met. All duties are performed within the framework of the department's strategic business goals, mission, and values.

Position is currently available in:

Correspondence, Analysis, Support and Education Section (CASES) Additional positions may become available (RPA 2526-02168). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the . Working Conditions This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future. This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Additional Documents Job Application Package Checklist Position Details Job Code #:

JC-518043

Position #(s): 564-728-8620-XXX

Working Title:

Enterprise Knowledge Library Lead

Classification:

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

$6,646.00 - $8,324.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time Department Information Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Department Website:

http://www.ftb.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172

All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. •

IMPORTANT NOTICE

•As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

5/26/2026