Job Description
Legal International Services Manager at Ancillary Legal Corporation Legal International Services Manager at Ancillary Legal Corporation in Atlanta, Georgia Posted in 3 days ago.
Type:
full-time Job Description:
About Us We are the largest privately owned legal support services firm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent office culture. We proudly placed in ABC's Best Places to Work for four years and placed first in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow. Role Summary The Manager of International Legal Services is responsible for running all aspects of Ancillary International's International Services department as a sole contributor. This includes client intake and communication, executing international service of process and deposition requests, drafting and reviewing legal documents, coordinating with vendors, and ensuring compliance with international treaties and U.S. law. While this is an individual contributor role today, the Manager will also develop scalable processes, knowledge resources, and systems that will support future growth of the department. Key Outcomes On-time, compliant execution of Hague, Letters Rogatory, and related international matters. Fast, accurate quotes with clear client communication from intake through completion. Organized and visible pipeline tracking that protects cash flow and margin. Well-documented SOPs, templates, and country directories that reduce research time and errors. Contribution to business growth through improved client experience and support of marketing initiatives. Responsibilities Casework & Client Service Serve as the primary point of contact for international service requests from intake through completion. Provide accurate quotes, timelines, and next steps to clients, primarily law firms. Draft and review Hague forms, affidavits, Letters Rogatory, and other required legal documents. Coordinate courier logistics, monitor dispatch and delivery timelines, and communicate status updates. Follow up on inquiries via phone and email, ensuring prompt and professional client service. Compliance & Legal Monitoring Monitor international law updates, Hague accessions, Article 10 changes, and U.S. case law affecting service abroad. Update internal SOPs, templates, and client-facing guidance as needed. Ensure affidavits, certifications, and related filings are submitted on schedule. Operations & Finance Maintain accurate records of fees, proofs, receipts, and payments. Implement and enforce payment gating protocols to ensure work proceeds only after funds are received. Track quotes, approvals, declines, and revisions for visibility and reporting. Knowledge Management & Research Develop and maintain country-specific directories, timelines, and process documentation. Research less common jurisdictions and create guides that reduce time-to-execution. Build and refine SOPs and templates for intake, client communication, and case execution. Marketing & Growth Support Partner with the marketing/SEO team to provide input on targeted keywords, blog topics, and service pages. Contribute subject-matter expertise to marketing content that supports international services growth Participate in projects to expand outreach to new firms and test volume pricing models. Metrics & Reporting Track and report on key KPIs:
On-time filing rate for Hague and Letters Rogatory Quote turnaround time and win rate Payment gating compliance and average days to payment Inbox SLA (first response time, resolution time) Directory completeness and accuracy by country Qualifications Strong client communication skills with excellent written and verbal ability. High attention to detail, strong organizational skills, and ability to self-manage. Proficiency in Google Workspace and spreadsheets; CRM familiarity is a plus. Experience creating SOPs, trackers, or templates a strong advantage. Prior paralegal or legal research experience is helpful. Working Style Ownership mindset with bias to action and follow-through. Systems thinker who improves workflows while managing daily tasks. Calm under deadlines; able to prioritize across multiple matters. Collaborative, professional, and client-focused. Employment Details Type:
Full-time with benefits Schedule:
In-person, Monday-Friday, 9:00 a.m. to 5:30 p.m. Industry:
Legal Services Benefits Health, dental, and vision insurance coverage. Retirement savings plan. Professional development opportunities. A positive and collaborative work environment. Work Setting In-Person at the Atlanta, GA (Chamblee area) Location As an equal opportunity employer, Gallo Legal Services does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.
