Bilingual Intake Representative

Job Description:

Well-established, highly rated North Carolina law firm providing excellent legal services in plaintiff's personal injury, workers' compensation, and employment law is seeking a Bilingual Intake Representative to join our team. This is a client-facing role and a critical first point of contact for potential clients. The ideal candidate is compassionate, organized, and an excellent communicator in both English and Spanish. Experience in a law firm, customer service, or sales environment is preferred, but we are willing to train the right candidate with strong transferable skills. If you are passionate about helping others and thrive in a fast-paced, team-oriented environment, we encourage you to apply!

Roles and Responsibilities:

Serve as the first point of contact for prospective clients via phone, email, and in-person inquiries. Conduct initial intake interviews and gather relevant case information. Accurately enter and manage client data in the firm's case management system. Communicate with potential and current clients in both English and Spanish. Schedule consultations and route qualified leads to attorneys or appropriate staff. Follow up with prospective clients and maintain consistent communication. Assist with general administrative tasks and support the legal team as needed.

Qualifications:

Bilingual fluency in English and Spanish (required). Prior experience in client intake, customer service, sales or a legal setting preferred. Excellent communication skills, both verbal and written. Strong organizational skills with the ability to multitask and manage high call volumes. Attention to detail and accuracy in data entry and documentation. Ability to work both independently and collaboratively in a team environment. Professional, empathetic demeanor when interacting with clients.

What We Offer:

The firm provides a supportive, team-oriented work environment with competitive compensation, including bonuses and benefits. This is an excellent opportunity for someone looking to grow within a legal setting and make a meaningful impact on clients' lives.

Job Type:

Full-time Pay:

From $42,500.00 per year (commensurate with experience)

Benefits:

401(k) Health insurance Paid time off

Schedule:

Monday to

Friday Work Location:

In person -

Durham or Sanford, North Carolina Pay:

From $42,500.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person