Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Law Firm Operations Manager and Client Specialist
Job
Wayfinder Law
Remote
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
62
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Law Firm Operations Manager and Client Specialist Wayfinder Law St. Louis, MO Job Details Full-time From $45,000 a year 1 hour ago Benefits Free parking Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Opportunities for advancement Flexible schedule Retirement plan Qualifications Customer communication Customer service Microsoft Office Policy & process development Bachelor's degree Office management Marketing operations Full Job Description Job Summary Wayfinder Law is a small, two-attorney law firm located in University City, near the Delmar Loop, looking to grow through intentional, incremental steps. Right now, it's just the (friendly, non-stuffy) attorneys and the work, but we're looking to hire a dynamic person as our first full-time employee to help run the firm and develop its future. We help families throughout the St. Louis region with estate planning, estate administration, and wrongful death and injury claims, and we need someone interested in both: 1) assisting with day-to-day operations, particularly as related to the client (and prospective client) experience, and 2) designing and implementing new processes that will allow the business to operate more effectively, grow, and help more clients. You will be the first non-attorney member of this firm, which means you will have a hand in designing how this firm operates, how clients are treated, how we grow, and what our culture looks like. What You'll Get Starting salary: $45,000 and up, depending upon experience - with much room to grow as the business grows; Performance bonuses: quarterly and annual bonuses tied to performance, client satisfaction indicators, and firm growth indicators - when the business wins, you win; Paid time off: 20 personal/vacation days per year; Hybrid work (after 90 days; at least three in office days per week); Flexible work schedule; Casual office environment: small office in a friendly co-working space with wonderful amenities and free parking; Business casual dress code; Professional development reimbursement; Free or discounted legal services for you and your family members; and True growth and advancement opportunities. (Health/Dental/Vision insurance and retirement plan benefits are not offered at this time but are expected to be offered in the future.) Job Duties Interact with potential clients to learn about their circumstances, determine whether we can help them, and follow up as appropriate; Guide new clients through the intake and onboarding process; Interact with clients to keep them apprised of the status of their matter, provide appropriate guidance, answer non-legal questions, schedule calls and meetings as necessary, and ensure their satisfaction; Learn our CRM system and develop processes to automate appropriate portions of prospective client follow-up, new client intake, and client communications; Learn our legal practice management system and develop processes and policies to increase its utility; Oversee daily office operations; Assist attorneys with email management, scheduling, and task prioritization; Assess, refine, and develop law firm processes; Create standard operating procedures; Develop and enact marketing plans and oversee outside marketing companies and contractors, as needed; and Help develop business growth strategies and tactics. Preferred Qualifications A bachelor's degree in any field of study; Work experience interacting with the many people (e.g., waiter/waitress, retail clerk, teacher, customer service representative); Experience in a small business or startup environment where you wore many different "hats"; Excellent communication skills, both verbal and written; Friendly, empathetic, and caring personality; Someone who loves getting things done/executes on plans; Someone who loves analyzing and finding solutions to problems; Proficiency with MS Office 365 products; Experience with CRMs, Task Automations, and Zapier; and Someone with St. Louis roots - someone who is either from St. Louis, went to school in St. Louis, or has lived in St. Louis for several years.