NU System Opportunity - Help Desk Associate

NU System Opportunity - Help Desk Associate Omaha, NE Job Details Full-time 1 day ago Qualifications Incident management Smartphone (troubleshooting support) Phone communication Laptop (troubleshooting support) IT system monitoring Student information system Equipment troubleshooting Computer hardware Customer support ticket management Identity and access management (IAM) solutions Entry level Mobile devices Identity & access management Full Job Description

GENERAL REQUISITION INFORMATION EEO

Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement. Job Title NU System Opportunity - Help Desk Associate Job Grade NU System Opportunity - Help Desk Associate Division System Partners College/Dept Campuses Department NUSys Requisition Number 2026-00213 FTE (full-time equivalency) Work Schedule Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? Pay Information Pay Schedule FLSA Designation Exempt Position Summary Provide initial support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. For more complex issues, transfer internal customers to second-level support. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity. Job Duties Required and Preferred Qualifications Required Education Required Experience The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.

Required License/Certification Required Additional Qualifications:

Preferred Education Preferred Experience Preferred License/Certification Preferred Additional Qualifications:

Compliance Requirements Credit Check No Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment No Drug Screen No