Protection from Abuse (PFA) Clerk 5

JOB ANNOUNCEMENT

Position:

Protection from Abuse (PFA) Clerk 5

Classification:

Clerical Location:

Family Division, Adult Section 440 Ross Street Pittsburgh, PA 15219

Job Status:

Full-Time, Benefits Eligible Salary:

$44,404 - $52,240 annually

SUMMARY:

Serve as PFA Department Clerk to perform preliminary screening of clients and provide accurate directional and procedural information to clients, court officials and other court personnel, attorneys and all associates and visitors of the court. Must exercise initiative, independent judgment and strict confidentiality in performing job duties.

QUALIFICATION REQUIREMENTS

High school diploma (minimum); some business and/or computer training beyond high school preferred. Minimum of two years related receptionist and clerical experience preferred. Prior experience in customer or public service environment and/or intake experience perferred. Computer skills and experience working and accessing a variety of computer screens and applications. Skills in Microsoft Windows are required. Excellent communication skills. Excellent typing and data entry skills.

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform data entry work on the PA State Police PFA Database/Registry (PFAD) within a 24-hour deadline. Greet PFA applicants and walk-in clients; communicate with advocates and troubleshoot any issues. Check-in parties and attorneys arriving for hearings and direct them to their respective waiting areas. Respond to minor questions and comments of the PFA clients. Answer and return phone calls, take messages, retrieve voice mail messages, answer procedural questions, and refer calls and questions to supervisor or unit DROs as appropriate. Responsible for continuous email and mail retrieval. Mail, scan, email, and fax requested information. Research and facilitate the daily exchange of case information. Input application data; maintain daily morning intake list. Collect PFA-related Pro Se Motions packets, search case history, print and attach copies of Petition statement and relevant orders; verify client identification; schedule a presentation date (if applicable) and direct clients on their next steps. Collect all Petitions and signed Orders as clients exit Courtroom. Collect all Affidavits and Contempt Complaints, Warrants and Arraignment paperwork faxed into the office. Collect and sort all registered PFA Orders, non-PFA orders and other court filings and delivery to the Office of Court Records. Arrange for all interpretation services and other special needs accommodations. Keep record of Emergency Protection from Abuse petitions filed at other locations and related service documents.

BENEFITS

Standard health and fringe benefits plans available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits. Potential hybrid work schedule.

HOW TO APPLY

Applications are submitted online until the posting is closed, June 30, 2026. After reviewing this job announcement, please click on the link at the bottom of the page to apply online. Please include a cover letter and resume, which may be uploaded or sent to the address below. The Family Division values a diverse and culturally competent workplace. Family Division, Adult Section, Human Resources Office 440 Ross Street, 5th Floor Administration Pittsburgh, PA 15219

FAX:

412-350-0088 EQUAL

OPPORTUNITY

EMPLOYER