Police Service Aide (PSA)

JOB The primary function of the PSA is to perform non-sworn law enforcement tasks, freeing sworn officers from station duties. These functions include a wide variety of tasks associated with the reception and support function of the Eastpointe Police Department. The role of a PSA is multifaceted and requires excellent multitasking ability.

EXAMPLE OF DUTIES

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties that the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Work the front desk reception area of the Police Department. Answer routine inquiries by telephone and in person and make proper disposition or direct them to proper authorities. Maintain forms, supplies and equipment in the front desk area. Assist in processing, interacting with, and monitoring prisoners, including inquiries and accepting and processing bonds for prisoners. Provide seamless customer service by working cooperatively and jointly with officers and supervisors of this and other police agencies. Confirm warrants with other agencies, including SERESA dispatch. Open, sort, file, and route mail, products, materials, and other paperwork. Process complaints and take minor reports in compliance with field-based reporting procedures.

Operate various computer software and hardware and enter data into various terminals, including

LEIN/NCIC.

Retrieve and process records of all types and make voice broadcasts over police radio equipment when necessary. Handle vehicle inquiries, impoundments and releases, and assist in the movement of department vehicles.

Exercise good judgment, initiative and resourcefulness and maintain effective working relationships with the public, elected officials, community leaders, victims, detainees and other professionals.

Perform other essential functions and duties as delegated by the Police Chief or his designee.

SUPPLEMENTAL INFORMATION

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move items of light weight and may occasionally lift and/or move items of moderate weight. The noise level in the work environment can range from quiet to very loud. This job description does not constitute an employment agreement between the City of Eastpointe and employee and is subject to change by the City of Eastpointe as the needs of the City and requirements of the job change.