Intake Specialist Personal Injury

Benefits:

Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance We are a growing personal injury law firm focused on auto accident cases throughout Georgia. We are seeking an organized, detail-oriented Intake Specialist who can provide excellent client service while handling a high-volume, fast-paced environment. This position is critical to creating a strong first impression for new clients and ensuring cases are opened accurately and efficiently. Responsibilities Answer incoming calls and screen new potential cases Conduct accurate and detailed client intakes and gather accident information Open and organize files in case management software Communicate with clients regarding next steps and treatment coordination Follow up with insurance carriers and providers Maintain organized notes, comments, and documentation Work closely with attorneys, paralegals, and treatment staff Assist with administrative and operational tasks as needed Utilize AI-integrated tools and modern office technology to improve workflow efficiency and case organization Qualifications Prior law firm, medical office, or customer service experience preferred Personal injury experience is a plus Strong communication and phone skills Heavy computer skills required Ability to multitask and stay organized under pressure Experience with Microsoft Office, Adobe, and case management systems preferred Fast learner with attention to detail Reliable, professional, and easy to work with Ability to work independently and as part of a team Preferred Skills Experience handling high call volume Knowledge of insurance claims and personal injury terminology Familiarity with electronic records and document management Strong follow-up and task management skills Comfortable learning new software and automation systems Bilingual is a plus