Senior Pre-Litigation Case Manager/Legal Assistant

Senior Pre-Litigation Case Manager/Legal Assistant Towey Law, PLLC Buffalo, NY Job Details Full-time $25 - $27 an hour 1 day ago Benefits Free parking Paid holidays Health insurance Paid time off 401(k) matching Qualifications Customer communication Workflow management (operations management method) Process improvement Mid-level Improving operational efficiency 3 years Personal injury law Policy & process development Medical records Attention to detail Organizational skills Court case file organization Certified Notary Public Clerical experience Productivity software Legal case management Personal injury litigation support Personal injury case experience Communication skills File organization Legal assistant experience Full Job Description Who We Are Towey Law is a growing plaintiff personal injury law firm in Buffalo, New York. We help Western New York clients pursue fast, fair results with empathy, honest guidance, and efficient, technology-driven service. Who we are looking for We are seeking an experienced Senior Pre-Litigation Case Manager/Legal Assistant to independently manage personal injury files from intake through pre-litigation resolution. This is a strong fit for someone who has real plaintiff's personal injury experience, takes ownership of cases, communicates well with clients, and is interested in helping build better systems, processes and procedures. Responsibilities Serve as a primary point of contact for clients during the pre-litigation phase. Provide regular client updates regarding case status and next steps. Open, organize, and maintain personal injury case files using case management software. Request, track, and organize medical records, bills, liens, and related documents. Communicate with clients, medical providers, lienholders, insurance carriers, and referral partners. Help clients navigate the No-Fault process. Obtain and Monitor client treatment status and document case updates. Assist with preparation of demand packages, medical chronologies, and supporting materials for attorney review. Maintain accurate notes, tasks, deadlines, and case status information. Support intake, referrals, and case workflows as needed. Help create and improve templates, checklists, workflows, and repeatable processes. Use approved technology tools responsibly to improve efficiency and client service. Assist with general office support, including, but not limited to, tasks such as mail, scanning, filing, and document organization. Requirements 3+ years of plaintiff personal injury experience, including handling pre-litigation cases. Experience with medical records/bills, liens, treatment tracking, client communication, and demand preparation. Experience and comfort using legal case management software and Microsoft Office. Strong communication skills with clients, providers, insurers, and attorneys. Excellent organization skills, follow-through, and attention to detail. Ability to manage competing priorities and move cases forward without constant supervision. A practical, team-first mindset suited to a small, growing firm. Interest in creating and improving workflows, templates, checklists, and systems. Openness to using technology and approved AI tools to improve quality and efficiency. Preferred Qualifications NYS Notary Public license (or willingness to obtain such license). No-Fault familiarity. Demand letter/package drafting experience. Why Join Towey Law Small, flexible, growing firm. Direct work with the Managing Attorney. Meaningful role in building the firm's pre-litigation department. Technology-forward approach to legal work. Opportunity to improve client service, case flow, and firm systems. Work environment focused on empathy, professionalism, ownership, honesty, and efficiency.

What We Offer Compensation:

$25 - $27/hour, based on experience/qualifications, with potential performance-based bonuses

Benefits:

Health insurance contribution; 401(k) matching; paid time off; paid holidays; paid parking

Location & Schedule:

This position is a full-time, in-office position in downtown Buffalo. Hours are generally, Monday through Friday, 9:00 a.m. - 5:00 p.m. How to Apply To be considered for this position, do not apply through this job posting. Instead, send your resume, cover letter, and brief answers to the following questions to . We will consider only those who demonstrate they are detail-oriented and willing to take the extra steps to be a part of this firm. 1) What makes you the ideal candidate for this position? 2) What are you looking for in your next role, and what would make you stay at our firm long-term? 3) How will your passions align with the mission and values at Towey Law?

Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) matching Free parking Health insurance Paid time off

Work Location:

In person