Legal Call Center | Part-time | Non-profit

Legal Call Center | Part-time |

Non-profit Tigard, OR Order:

140802

Order Type :

Temp Legal Receptionist In this role, you will work in a call-center assisting clients by phone, screening applications for eligibility, and identifying the services they need. You will provide excellent customer service while maintaining confidentiality and accurate records. The position also involves collaborating with social service and legal networks to ensure clients are connected with the right resources.

LOCATION

 

Tigard, OR SALARY:

SCHEDULE

 Part-time | 1:00pm-5:00pm | 6 mo. duration •Fully remote after training

WHY YOU'LL LOVE THIS ROLE

Make a meaningful impact by connecting individuals and families with critical legal andmunity resources. Work in a bilingual environment, serving both English- and Spanish-speaking clients. Collaborate with a supportive teammitted to public service and social justice. Develop and strengthen skills in client intake, database management, and legal referral processes. Enjoy a dynamic role thatbines administrative expertise with direct client interaction.

KEY RESPONSIBILITIES

Respond to referral requests from English- and Spanish-speaking clients via phone, email, in person, and written correspondence, providing accurate legal guidance. Screen applications for client eligibility in financial assistance programs based on program criteria and case type. Conduct confidential and sensitive interviews, delivering professional customer service while assessing client needs for legal ormunity resources. Identify the appropriate area of law and service type for each request, utilizing a custom database to manage attorney referrals by location and specialty. Ensure strict confidentiality of all applicant information inpliance with Oregon law and assist with additional duties as needed.

WHAT WE'RE LOOKING FOR

Experience with office and financial record-keeping systems, reporting tools, and administrativeanization methods. Familiarity with the justice system and social service networks within the state. Proficient in Microsoft Office Suite (Word, Excel, Outlook) in a Windows environment. Skilled in data entry, database management, and information retrieval with high accuracy. Ability to type 40 WPM accurately.

PHYSICAL REQUIREMENTS

The position requires the ability to sit or stand for extended periods while working at aputer or telephone. Occasional lifting of office materials up to 20 pounds and standard office mobility is also required.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

We aremitted to fostering an inclusive workplace that wees diverse candidates. All qualified applicants will be considered regardless of background, identity, or status. This position is offered through the Legal Northwest Branch of NW Staffing Resources. When ing through nwstaffing, please click " Here" and select the Legal Northwest Branch for immediate consideration. Or contact our office directly at 503.242.2514 to speak with a Recruiter. Job ID# 140802 For more information regarding ourpany and employee benefits please click on the links below. About Legal Northwest |

NW Staffing Resources NW Staffing Employee Benefits Skills:

Customer Service Reception Inbound Call Center Social Services Client Services