Legal Intake Specialist

Legal Intake Specialist Drexler Law Colorado Springs, CO Job Details Full-time $20 - $24 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Intake Attention to detail Organizational skills Office management Full Job Description Overview Drexler Law, a downtown Colorado Springs law firm is seeking a motivated and enthusiastic Legal Intake Specialist. Join our top-notch legal team in assisting reasonable and deserving potential clients navigating a wide range of atypical family, business, civil, estate, and probate matters. As a Legal Intake Specialist, you serve as the foundation of a positive client experience from the very first interaction with our Firm first to retention. This role offers an exciting opportunity to utilize your exceptional communication skills, office management expertise, and customer service talent to ensure seamless (potential) client interactions and efficient administrative workflows. As a Legal Intake Specialist, you will be the first point of contact for potential clients, managing inquiries, scheduling appointments, onboarding new clients, and supporting overall office operations and personnel with enthusiasm and professionalism. This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and is eager to contribute to a positive client experience. Responsibilities Serve as the primary point of contact for potential clients via phone, email, and in-person interactions, providing friendly and professional support at all times Manage multi-line phone systems, directing calls efficiently and courteously while maintaining excellent phone etiquette Schedule appointments, meetings, and follow-ups using calendar management tools to ensure smooth daily operations Maintain accurate client records through timely and detailed data entry and updating information in various software platforms Guide potential clients through the intake and onboarding process, including answering questions regarding engagement agreements Schedule appointments and manage attorney, LLP, and staff calendars ensuring efficient office operations Accurately record payments and transactions on client matters Occasionally assist with office management tasks including supply inventory, filing systems, proofreading documents, and general clerical duties Provide exceptional customer support by addressing inquiries promptly, resolving issues effectively, and ensuring clients feel valued throughout their experience Qualifications/Skills Strong computer literacy with proficiency in Microsoft Office Suite Excellent organizational skills with the ability to prioritize tasks efficiently in a busy environment Previous office experience including managing incoming inquiries or phone calls Demonstrated customer service excellence with strong phone etiquette and interpersonal skills Adept at data entry, proofreading, and managing multiple tasks simultaneously with keen attention to detail Familiarity with office management tools such as multi-line phone systems and calendar management software Effective time management skills to handle administrative duties promptly while maintaining high-quality legal service standards Administrative experience in a law firm preferred Benefits 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Paid Time off Hours 8-hour shift Monday to Friday Work Location In person Join us as a Legal Intake Specialist where your proactive approach and dedication will directly impact our clients' satisfaction! We value energetic professionals who are eager to contribute their organizational talents in a supportive environment. This is more than just an office job — it's an opportunity to develop your skills while making a meaningful difference every day.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person