Support Services Investigator

Seeking a Support Services Investigator to perform service of process for legal documents including contempt applications, motions for modification, paternity petitions, support petitions, income withholdings, orders of notice and other related motions or petitions relative to the administration of child support obligations. A Support Services Investigator prepares required forms to establish service of such documents for the court file; conducts investigations and performs locate activities as necessary to locate respondents; schedules office appointments and conducts home and/or employment visits to effectuate legal service; maintains daily and monthly logbooks and reports of activities; updates the Connecticut child support computer system with locate information and service of process attempts; may interview respondents to obtain current address and employment information; performs related duties as required.

DIVISION

Superior Court

CLASS DEFINITION

This class is accountable for independently serving legal documents related to the enforcement, establishment and/or modification of support orders.

SUPERVISION RECEIVED

Works under the general supervision of a Support Enforcement Services Supervisor or other employee of higher grade.

EXAMPLES OF DUTIES

Performs service of process for legal documents including contempt applications, motions for modification, paternity petitions, support petitions, income withholdings, orders of notice and other related motions or petitions relative to the administration of child support obligations; prepares required forms to establish service of such documents for the court file; conducts investigations and performs locate activities as necessary to locate respondents; schedules office appointments and conducts home and/or employment visits to effectuate legal service; maintains daily and monthly logbooks and reports of activities; updates the Connecticut child support computer system with locate information and service of process attempts; may interview respondents to obtain current address and employment information; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILLS, AND ABILITY

Interpersonal skills; oral and written communication skills; ability to think and act quickly with judgment and discretion; ability to utilize automated information systems; ability to utilize interviewing techniques.

EXPERIENCE AND TRAINING

General Experience:

Graduation from high school (or GED certification) and two years of experience in investigations, collections, law enforcement, security, clerical, social services, or a related field.

Substitutions Allowed:

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of one year.

SPECIAL EXPERIENCE

Candidates must possess and maintain a valid Connecticut Motor Vehicle Operator's License and a motor vehicle available for daily use.

WORKING CONDITIONS

Incumbents may be exposed to some risk of injury from assaultive/abusive clients.