CHILD SUPPORT SPECIALIST I

at Department of Healthcare and Family Services in Springfield, Illinois, United States Job Description Essential Functions Under direction, calculates financial obligations and support balances related to child support accounts Interprets and reviews support orders, both judicial and administrative, for case review and enter into the system Resolves customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail Gathers data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs) Manages the establishment, modification, and enforcement of court orders Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualification Requires successful completion of the Child Support Specialist Trainee program. Conditions of Employment Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information Requires the ability to utilize and maintain state issued equipment such as a laptop The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description To view full details and how to apply, please login or create a Job Seeker account