Office Services Associate

Description We are looking for an Office Services Associate to support day-to-day administrative operations for a client site in Boston, Massachusetts. This Contract position is ideal for someone who enjoys delivering dependable back-office support across document production, mail handling, and related office services while maintaining a high standard of customer care. The role requires someone who can stay organized in a fast-moving setting, protect sensitive information, and contribute positively to a team-focused environment.

Responsibilities:

• Manage incoming office service requests by recording work accurately and confirming all required details are complete before processing.
• Provide daily support for document reproduction, mail distribution, scanning, and intake tasks across both physical and digital workflows.
• Sequence assignments effectively to keep production moving efficiently and to ensure completed work is delivered within established service timelines.
• Communicate promptly with clients and internal leadership regarding priorities, turnaround expectations, and any issues that could affect deadlines.
• Perform basic troubleshooting on office equipment and escalate more complex problems when additional support is needed.
• Review completed work for accuracy and quality, including checking personal output and assisting with quality control for team deliverables.
• Replenish copiers and related machines with paper, toner, and other materials needed to maintain uninterrupted operations.
• Handle files, correspondence, and other business materials with discretion while following company and client policies.
• Support general office service functions as needed, which may include reception, hospitality, audio/visual assistance, and other site-based operational tasks.
• Move and lift boxes, paper, and supplies up to 50 pounds regularly as part of daily service responsibilities. Requirements
• High school diploma or equivalent is required.
• At least 1 year of experience in office services or a similar administrative support role, preferably within a legal, banking, or large corporate setting.
• Working knowledge of copy, mail, scanning, and other back-office support processes.
• Strong customer service and communication skills with the ability to build effective relationships with clients and coworkers.
• Excellent attention to detail, time management, and organizational ability in a deadline-driven environment.
• Ability to work independently, make sound routine decisions, and recognize when to escalate issues appropriately.
• Comfortable handling confidential documents and sensitive information with professionalism and care.
• Ability to work collaboratively with diverse teams in a fast-paced workplace and maintain a positive, self-directed approach.

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