Legal Support Specialist

Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers' demand for mobility, reliable network connectivity, security and control. We are looking for a Legal Support Specialist who will be communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters.

Location:

Basking Ridge, NJ 07920 - Onsite/Hybrid (2 days a week from home 3 in the office)

Position:

Legal Support Specialist Pay:

$25/hr. on W2

Duration:

6 months or longer

Shift:

The hours will include Weekends and late night (ex. Tues-Sat. 6pm-3 am) - This is just an example, not the actual shift. They need to be prepared to work all shifts. •4 weeks of training will be required, M-F 8AM-5PM. Must have the ability to apply for Government Clearance. It is imperative that the new hire

DOES NOT

miss training as missing one day will delay their onboarding and cause delays for the entire training class. •The incumbent will work within the Criminal Response Team. Please note this is a high-volume environment. Confidentiality and attention to detail are a must. We want this person to work independently and be able to problem-solve issues. Utilize sound judgement. Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters. Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations. Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all subpoenas, court orders and search warrants served upon the company for customer records. Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties. Managing workload effectively to complete high priority task with compliance guidelines. An understanding of and willingness to learn about basic legal concepts, terminology, principles, and procedures. Entering customer and account data from source documents within time limits by following policies and procedures and reporting needed changes. This includes a combination of data entry of legal process into our workflow management system and handling calls. Strong customer service or dispatch like experience for handling high call volumes of a dynamic nature. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output The ability to work independently Accuracy and Attention to detail Customer Service experience a plus Proficient typing and transcription Computer and technical skills Organizational and time management abilities

PARALEGAL CERTIFICATE IS NOT REQUIRED BUT ANY LEGAL BACKGROUND, EDUCATION OR EXPERIENCE IS PREFERRED.

This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you! #SLA