Intake Specialist

Intake Specialist (Phone Position) Our Law Firm is growing and looking to add a full-time Intake Specialist to our Scranton office. This position is primarily responsible for answering incoming calls, speaking with potential new clients, and gathering basic information about their case. You will be the first point of contact for people who may need legal help, so strong communication skills and professionalism are key.

What You'll Be Doing:

Answering incoming phone calls from potential clients Collecting and entering client information accurately Asking basic questions to understand the situation Transferring calls or scheduling follow-ups when needed Assisting with administrative tasks (filing, scanning, etc.)

What We're Looking For:

Friendly, confident phone presence Strong communication and listening skills Ability to stay organized and handle multiple calls Basic computer skills (Microsoft Office, data entry, etc.) Attention to detail Prior legal experience is a plus, but not required. We will train the right person.

Work Location:

In person