Case Support Specialist

Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high-volume law firm. Our Case Support Specialist assists with our intake process by opening and updating client files within our case management system. They are a critical part of our Case Support team: responding to clients' inquiries intelligently and thoughtfully; and establishing a welcoming, professional relationship with the firm. Successful candidates will have excellent communication skills, an aptitude for new systems and problem solving, and superb attention to detail. This is a hybrid position based in our San Diego office.

SALARY:

$25.00- $27.00 per hour Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualifications for the role.

JOB DUTIES

Opening and updating digital client files from internal departments and attorney referral services using our case management systems. Drafting and processing client documents including but not limited to attorney- client fee agreements, welcome packets, GAL applications, and disengagements. Ensuring large amounts of data are entered timely and accurately in the appropriate systems. Keeping track and following up with pending client inquiries in a timely manner with top-tier customer service. Maintaining accurate records of all case-related communications and contact information. Updating logs and reporting systems to reflect the status of all clients. Assisting attorneys with administrative tasks such as separating and merging cases, obtaining property deeds, and updating filing statuses for clients. Following instructions from supervising attorneys and adjusting to changing priorities while overseeing daily responsibilities. Running conflict checks. Experience with MS Office and Adobe is required. Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred.

QUALIFICATIONS AND REQUIREMENTS

Experience with Microsoft Office and Adobe is required. Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred. Candidates must possess a high school diploma. A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills. Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm and prior experience in the legal field is helpful. This position requires the ability to work independently, and in a team setting, manage high volume and time-sensitive workflow At Singleton Schreiber, we value the hard work and dedication of our team, and we're proud to offer a benefits package that reflects that commitment. Our goal is to support your well-being, growth, and work-life balance through a wide range of meaningful perks: 100% employer-paid health, dental, and vision insurance for employees and dependents $50,000 in life insurance provided at no cost 401(k) plan with 6% dollar-for-dollar employer match after probationary period Generous paid parental leave for birth, adoption, or fostering Dependent care reimbursement up to $3,500/month Healthcare and Dependent Care Flexible Spending Accounts (FSAs) Monthly commuter reimbursement up to $100 for public transportation Home office reimbursement : $150 for a desk, $150 for a chair (one-time) $25 work-from-home allowance each pay period for hybrid and remote staff Up to $5,250/year in tuition reimbursement for professional development State bar and approved professional association dues covered $30 Grubhub lunch credit every first Friday of the month Community engagement support : matching donations to 501(c)(3) nonprofits and encouragement of volunteer time