Loan Support Specialist

Loan Support Specialist First Business Bank parental leave, paid holidays, sick time, 401(k), profit sharing United States, Indiana, Indianapolis 3850 Priority Way South Drive (Show on map) Apr 29, 2026 Description Position at First Business Bank Join the winning team at First Business Bank as a Loan Support Specialist! First Business Bank is aTop Workplaces USA company, learn morehere. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!

OVERVIEW

This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding.

Office Location:

3850 Priority Way South Drive, Indianapolis, IN. We're looking for a motivated, detail-oriented Loan Support Specialist to support our business clients with their loan details. The Loan Support Specialist is the primary point of contact for our clients, ensuring their daytoday needs are met with accuracy, urgency, and care.

POSITION OVERVIEW

Serving as the go-to resource for our business clients Processing new loans efficiently and within established turnaround times Managing payoff timelines and releases Reconciling monthly audit inspections and reporting findings to management Ensuring clients maintain compliance with their agreements Utilizing collection skills when needed to support portfolio performance Delivering best-in-class customer service with every interaction Developing a comprehensive understanding of bank policies, processes, and procedures

POSITION REQUIREMENTS

Banking experience preferred Able to effectively and professionally communicate with clients and internal team members. Self-motivated, independent and able to effectively utilize training and resource materials. Proficiency with Outlook, Excel, Word Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace. Experience the Total Rewards Great People Deserve As a recognized Top Workplace, we know taking care of our employees and their families directly impacts their success and the success of our company. As part of the Total Rewards package, we take pride in offering eligible employee benefits which include: Comprehensive Health, Dental, and Vision plans Competitive compensation, with a focus on professional development and internal mobility Paid vacation time (15 days minimum per year) Paid sick leave (6 days per year) 1 day paid volunteer time 10 paid holidays (annually) Paid parental leave 401(k) program with company matching, plus additional profit sharing contribution Performance based annual incentive program Free and confidential Employee Assistance Program Wellness programs Education Assistance Program Employee Stock Purchase Program Plus many other perks and benefits! Compliance Statement First Business Bank participates in the E-Verify program. Know Your Right to Work English and Spanish. First Business Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. If you require a reasonable accommodation for any part of the employment process, please email [emailprotected].