Immigration Support Specialist Costa Rica

Job Description Overview We are seeking two Immigration Support Specialists to support a high-volume, fast-paced operations team focused on U.S. immigration-related inquiries. These individuals will play a critical role in stabilizing operations by managing ticket-based requests, ensuring quality responses, and supporting ongoing process improvements. This is a 6-month contract (June 1 - December 31) based on-site in Costa Rica (Calle Blancos, GL10), working 5 days per week. Key Responsibilities Manage intake and triage of immigration-related tickets Respond to inquiries using established SOPs and internal documentation Escalate complex or non-standard cases to appropriate specialists Maintain a strong focus on quality, accuracy, and adherence to metrics Handle a high volume of work (~600-700 tickets per month) Collaborate with team members to improve SOPs and documentation Support ad hoc projects and operational initiatives as needed We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must Haves English proficiency: Strong written communication skills (B2+ level or higher), with the ability to understand and convey legal or technical information clearly

Experience:

3-5 years of relevant experience in: HR operations, employee services, or compliance-focused roles OR Ticket-based customer support in a structured, process-driven environment Customer mindset: Demonstrated ability to communicate clearly, proactively, and with a service-oriented approach

Adaptability:

Comfortable working in ambiguous environments with frequent policy and process updates Process adherence: Experience following SOPs and ensuring accuracy in high-volume workflows Technical skills: Familiarity with ticketing or case management systems and standard Microsoft tools Plusses Experience supporting immigration-related processes, particularly U.S. immigration Exposure to HR compliance or policy-driven environments Experience using Asana or similar workflow/project management tools Experience contributing to SOP development or process improvement initiatives