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Child Support Specialist
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Iron County Courthouse
Hurley, WI (In Person)
Full-Time
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Job Description
TITLE:
Child Support SpecialistLOCATION
Child Support Agency.Hurley, WI STATUS:
Full timeHOURS PER WEEK
40WORK HOURS:
8:00 am - 4:00 pm, Monday - FridayAPPLICATION DEADLINE
Friday June 12, 2026, by end of business day (4:00 pm) Iron County Child Support Agency is accepting applications for a full-time Child Support Specialist. Full-time positions are benefit eligible. Iron County offers generous benefits including but not limited to; medical, dental, vision insurances, Wisconsin retirement System, paid holidays, vacation etc. A full description of duties, minimum requirements and application deadline with instructions can be found on the Iron County website at www.co.iron.wi.gov under "Job Opportunities". A complete job description and application can also be picked up in person at either the Iron County Child Support Agency or Iron County Clerk Office both located at the Iron County Court House, 300 Taconite St. Hurley, WI 54534 or by calling 715-561-4485. Applicants must submit a cover letter, resume and references. Completed Application packet can be mailed to Iron County Child Support 300 Taconite Street Suite 122 Hurley, WI 54534, emailed to tway@ironcountywi.org or dropped off in the Iron County Clerk's office of the Courthouse building. For questions contact the Iron County Child Support Agency at tway@ironcountywi.org Iron County, Wisconsin is an Equal Opportunity EmployerJOB DESCRIPTION
SUMMARY:
The Child Support Specialist manages a high-volume caseload (approximately 300+ cases) and independently performs technical and complex duties to implement and maintain the Child Support IV-D program. The role requires facilitating and expediting local, state, and federally mandated processes within strict timelines while delivering professional customer service and ensuring compliance with all applicable laws and regulations.QUALIFICATIONS
- Experience in child support enforcement, government systems, or debt collection preferred.
- Knowledge of State/County procedures, court systems, Family Law terminology, and financial analysis (including tax records) is highly desirable.
- Strong computer skills, including the ability to learn and use the Wisconsin KIDS system and other databases (CARES, CCAP, DOT, Clear, Prism, Quick, etc.).
- Proficient typing and office equipment skills.
- Excellent organizational, analytical, and time-management abilities with strong attention to detail.
- Ability to work independently, prioritize, manage multiple deadlines, and adapt to changing assignments.
- Professional customer service skills with the ability to interact effectively with individuals from diverse backgrounds.
- High level of integrity, confidentiality, and accountability.
- Must pass criminal background check, fingerprinting, and IRS/FBI adjudication for access to Federal Tax Information (FTI) per IRS Publication 1075.
EXPERIENCE
High school diploma or GED equivalent required. Associate degree in Social Work, Criminal Justice, Law, or a related field preferred.ESSENTIAL DUTIES AND RESPONSIBLITIES
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.- Deliver service to customers via phone, email, and in person.
- Provide ongoing case management for child support enforcement program cases operated under Title IV-D of the Federal Social Security Act.
- Interview parties, gather and analyze financial and case information, and recommend appropriate legal actions. Manage application process of child support, paternity or medical support orders and enforcement.
- Perform locate efforts using various databases and tools.
- Calculate support obligations, review financial records, and determine medical insurance availability per Wisconsin guidelines for financial hearings.
- Draft, process, and e-file legal documents including motions, stipulations, orders, income withholding orders, and warrants.
- Prepare cases for court, attend hearings, take notes, testify as needed, and negotiate settlements/stipulations with parents and attorneys.
- Monitor payment compliance, enforce orders, and initiate enforcement actions (liens, license suspensions, account seizures, contempt referrals, etc.).
- Process order reviews, modifications, and interstate cases.
- Maintain accurate and timely documentation in KIDS and other systems; close cases per federal criteria.
- Collaborate with courts, law enforcement, Department of Human Services, and other agencies.
- Investigate and establish cases from referrals and interfaces (CARES, e-Wisacwis, etc.).
- Handle Federal Tax Information (FTI) in strict compliance with agency, state, and IRS rules.
- Provide backup support to team members and participate in required training.