Client Intake

Client Intake Robert Half - 3.9 Milwaukee, WI Job Details Temporary | Contract $23.75 - $27.50 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Qualifications Legal office phone management Administrative experience Law office Full Job Description We are looking for a detail-oriented Client Intake specialist to support legal service operations in Milwaukee, Wisconsin. This is a Contract position suited for someone who can balance compassionate client interaction with sound judgment, strong organization, and careful documentation. The person in this role will help evaluate incoming requests for assistance, guide prospective clients through the intake process, and maintain accurate case information while supporting a team focused on serving community legal needs.

Responsibilities:

Handle incoming phone and online inquiries, assess the nature of each request, and connect individuals with appropriate internal teams or outside community resources. Conduct initial intake conversations to evaluate eligibility for legal services and gather the facts needed to determine whether a matter meets case acceptance guidelines. Review information provided by prospective clients, identify key legal or service-related issues, and document details clearly within case records. Explain the intake outcome and next steps to applicants in a clear, respectful, and client-centered manner. Maintain current knowledge of community support services and issues affecting low-income and vulnerable populations in order to make informed referrals. Organize, review, and maintain paper and electronic case materials to ensure files are complete, accurate, and easy to access. Close matters promptly and accurately once intake or related work has been completed, following established documentation standards. Support legal assistant and paralegal-related administrative work tied to client intake, case tracking, and records management. Use case management databases, Microsoft Office tools, and related systems to manage information efficiently across multiple platforms. Knowledge of Wisconsin law preferred The pay range for this position is 20 to 27. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. At least 2 years of experience in client intake, legal support, case management, or a related area within a law office or legal services environment. Strong verbal and written communication skills, with the ability to conduct phone screenings and interact effectively with clients from diverse backgrounds. Demonstrated ability to stay organized, manage competing priorities, and maintain a high level of accuracy in detailed administrative work. Experience with or familiarity in e-filing, court filings, calendar management, and civil litigation support is highly valued. Proficiency using databases, electronic case management systems, Microsoft Office 365, and multiple software tools at the same time. Ability to work with empathy and care when assisting individuals facing challenging circumstances, including poverty or trauma. Knowledge of Wisconsin law is highly preferred. An associate or bachelor's degree is preferred; equivalent work, personal, or life experience will also be considered. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .