Legal Assistant (Law Firm)

About the Pendleton Law Team The Pendleton Law Team is a woman-owned, minority-owned law firm serving clients across the Commonwealth of Virginia who have Personal Injury and Mass Torts legal needs. We provide our clients with gold star service through exceptional communication and a personalized experience. With many offices in Central Virginia and the Tidewater region, our law firm provides growth opportunities and an ideal workplace for our team. We are proud to be named a Top Workplace by the Richmond Times Dispatch for four years. We are The Heavy Hitters®. Legal Assistant This position will request and follow up on receipt of medical bills and records. In addition, team members will review all medical records and bills and create demand packages to obtain the maximum compensation for injured clients. This position will obtain final client balances on any and all liens for treatment related to their claim and confirm final child support liens and liens for pre-settlement loans.

ESSENTIAL DUTIES & RESPONSIBILITIES

include but are not limited to: Supports assigned paralegals with all duties as assigned, including, but not limited to: Adjuster contact: drafting and sending letters of representation, requesting information about coverage and liability status, providing case status updates, confirming general information, sending demands and other documents/communications, confirming receipt of demands and other documents/communications, and following up for adjuster responses Client contact: treatment status updates, requesting documents and confirming information Return client calls within 24 hours Address all questions/requests about cases from paralegals and attorneys within 24 hours Assist with investigation, including, but not limited to, FOIA requests and police crash report requests Request medical records and bills from medical providers Create authorizations for clients as needed Request lost wages and GDC affidavits Follow up on requests for medical records, bills, lost wages, and affidavits Save documents received via fax, email, and regular mail to online case management system Enter invoices for medical records under prepaid costs and ensure that the invoices are paid Review medical records and bills upon request Confirm final balances for medical providers Secure all public and private liens (ERISA, Medicaid, Medicare, etc.) Resolve any issues that may be delaying finalization of liens Send lien reduction requests to providers Call health insurance companies and healthcare providers Send letters of representation to lienholders, medical providers, and health insurance companies Complete tasks in a timely manner Notate case files appropriately May be responsible for performing additional administrative tasks, including, but not limited to: Working at the front desk; greeting clients and visitors when they arrive at the office Sorting and delivering mail and deliveries to employees Working closely with Operations department as needed Technical writing, including letters and emails to attorneys, firm staff, medical providers, health and auto insurance companies, lienholders, and clients; notes; case documents; and other documents as needed Other duties as assigned to meet business needs

KNOWLEDGE, SKILLS & ABILITIES

Letting operations know if there are any office issues (air conditioning or heating Appropriate level of administrative and customer service experience and skills. Effective communication skills with employees at all levels. Excellent organizational skills, with a demonstrated ability to organize, plan and prioritize multiple projects and deadlines in a fast-paced environment, with good attention to detail. Ability to work autonomously and understand when an Attorney or Manager needs to be involved in decision making. Ability to maintain confidentiality, and to exercise discretion and good judgment. Sensitivity to problems or challenges

• The ability to identify when something is wrong or is likely to go wrong, with the skill to effectively communicate with clients in a professional, consultative manner. Deductive Reasoning
• The ability to apply general rules to specific problems to produce sensible and reasonable answers. Oral Comprehension
• The ability to listen to and understand information and ideas presented through written and verbal communication. Effective decision making
• The ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.

Self-motivated, with a dedication to keeping up to date professionally, and applying new knowledge to the job.

QUALIFICATIONS

High School Graduate or equivalent. 1-2 years medical billing and/or coding experience. Highly efficient with computer, computer software (Microsoft Office applications Excel, Word) with a keystroke at 65 wpm. Knowledge and experience with other relevant forms of data technology, including the use of email. Ability to successfully pass a background check and other pre-employment screening.

ADDITIONAL DESIRED QUALIFICATIONS

Associates degree or educational equivalent preferred. Previous legal assistant experience is a plus.

PHYSICAL REQUIREMENTS

include but are not limited to: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$45,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Wellness program

Experience:

Medical Billing/Coding?: 1 year (Required) Ability to

Commute:

Norfolk, VA 23513 (Required)

Work Location:

In person