Parking Permits Assistant

Parking Permits Assistant Santa Monica, CA Job Details Full-time $58,668 - $72,432 a year 1 day ago Benefits Free parking Qualifications Data collection Full Job Description JOB Online applications will be accepted by the Human Resources Department on one day only, Friday, April 24, 2026 from 8:00 a.m. to 5:00 p.m.(The link to apply online will appear at 8:00 a.m. on Friday, April 24th).Only the first 100 most qualified applications received will be accepted for further consideration.

NOTE:

The current vacancy is in the Santa Monica Department of Transportation, Parking Operations Division. The eligible list that will be established as a result of this recruitment will be used to fill all Parking Permits Assistant vacancies that occur in the City during the life of the eligible list. Performs customer and technical services related to the permit parking programs. Reviews parking applications for completeness and accuracy; provides information and program requirements on the various types of parking permits, locations and parking areas; answers parking permit questions from the public; issues and tracks permits.

EXAMPLE OF DUTIES

Reviews parking applications for completeness and accuracy before processing. Provides information and program requirements to customers in an effective manner to assist customers with program compliance. Responds to inquiries, complaints and issues from the public and businesses in-person, by phone, in writing and/or electronic mail. Assists customers and City staff with requests for information and services related to parking programs. Takes messages and/or makes referrals to appropriate sources. Issues parking permits and calculates fees, including residential parking permits, monthly parking permits, employee parking permits, day use permits, special event parking permits, and other related permits that may be issued by the City, as assigned. Collects and processes parking citation payments. Performs sales transactions using a cash register. Performs reconciliation of permits, cash and credit card transactions including refunds and chargebacks. Collects and processes parking citation data for internal use and in response to appeals. Assists in processing and follows-up on inquiries or complaints from other City departments and the general public. Files, processes and maintains a variety of records, forms, documents and correspondence.

Reviews, sorts and distributes mail. May maintain mailing lists and assist in the preparation and distribution of program information and messages. Maintains routine bookkeeping and financial records. Assists in gathering data for studies and surveys. Performs general office and administrative duties. Explains general rules and regulations, program and procedural information. Performs other related duties, as assigned.