Parking Enforcement Manager

Parking Enforcement Manager - 26000745

Description :

Parking Enforcement Manager, Parking-Operations Georgia State University Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! Parking-Operations at Georgia State University is seeking a Parking Enforcement Manager to join our team. The Parking Enforcement Manager will lead the daily operations of the university's parking enforcement unit. This position is responsible for supervising enforcement staff, managing citation and adjudication processes, and helping ensure fair, consistent, and customer-focused enforcement of university parking rules and regulations.

WHAT MAKES GSU A GREAT PLACE?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting.

WHAT WILL YOU DO

The Parking Enforcement Manager serves as a key liaison with university event operations, campus safety, and the university's third-party towing provider to support safe, effective, and well-coordinated parking operations across campus. This role requires strong leadership, sound judgment, operational oversight, and a commitment to customer service in a dynamic university environment.

DUTIES AND RESPONSIBILITIES INCLUDE

•

Parking Enforcement Operations:

Manage the day-to-day operations of the parking enforcement unit. Oversee enforcement coverage, staffing assignments, scheduling, and deployment of officers across campus parking facilities and lots. Ensure consistent and professional enforcement of university parking rules, regulations, and procedures. Monitor enforcement activity and operational trends to improve effectiveness, compliance, and service delivery. Respond to escalated parking enforcement issues and complaints as needed. •

Staff Supervision and Leadership:

Supervise, train, coach, and evaluate parking enforcement staff. Establish performance expectations and promote accountability, professionalism, and customer service. Support recruitment, onboarding, and development of enforcement personnel. Foster a team culture focused on consistency, responsiveness, and continuous improvement. •

Citations and Adjudication:

Oversee citation issuance, review processes, documentation standards, and record accuracy. Manage adjudication-related processes and provide administrative oversight for citation appeals and parking enforcement hearings. Support and coordinate the work of the adjudication board to help ensure fair and timely review of appeals. Identify citation trends, recurring issues, and opportunities for policy or process improvement. Ensure citation and adjudication processes are administered consistently and in accordance with university policy. •

Campus Coordination and Liaison Responsibilities:

Serve as a liaison with university event operations to support parking enforcement planning and traffic coordination for campus events. Work closely with university campus safety to address parking-related safety concerns, incidents, and operational needs. Serve as the department's primary liaison with the third-party towing company to coordinate towing activity, communication, documentation, and issue resolution. Help ensure towing and enforcement actions are carried out appropriately, consistently, and in alignment with university procedures. •

Customer Service and Issue Resolution:

Promote a customer-service-oriented approach within the enforcement unit. Assist students, faculty, staff, and visitors with parking enforcement questions, citation concerns, and related issues. Handle sensitive or escalated situations with professionalism, fairness, and sound judgment. •

Reporting, Compliance, and Administration:

Maintain accurate records and reports related to enforcement activity, citations, appeals, towing, and staff performance. Support compliance with university policies, departmental procedures, and applicable regulations. Review enforcement and citation data to support decision-making, staffing adjustments, and operational improvements. Assist with updates to procedures, training materials, and communication related to parking enforcement.

Disclaimer :

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications :

Minimum Hiring Qualifications:

Bachelor's degree and three years of related experience with two of those years in a supervisory or management capacity, or a combination of education and related experience.

Department :

Parking Operations Location :

Atlanta Campus Shift :

Varies Salary :

$50,100 - $62,600

Pay Grade :

18

FLSA Status :

Non-Exempt Job Type :

Full Time (Benefits Eligible)

Job Posting :

05/18/26, 7:58:57

AM Closing Date :

06/01/26, 10:59:00

PM Special Instructions :

To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume #LI-KH1 Georgia State University Values

COMMUNITY

Fostering a distinctive shared identity and common purpose across our multi-campus university,

IDENTITY, PLACEMAKING & BELONGING:

Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility,

TRANSFORMATION:

Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

INTEGRITY

Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources,

EXCELLENCE:

Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC

INNOVATION

Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime:

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.