PARKING CONTROL OFFICER

Hours worked per week: 40

Daily Shift:

8am - 5pm

Work Schedule:

Monday - Friday The City of Helena is an equal opportunity employer. The City shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Job Purpose:

The purpose of this position is to regulate and encourage the turnover of customer parking spaces and discourage abuse by long term parking patrons by enforcing the policies and procedures adopted by the City of Helena and State of Montana.

Essential Duties:

These job functions are the essential duties of the position and are not all-inclusive of all the duties the incumbent may be assigned. Duty 1: Parking Enforcement 70%

Essential Tasks:

This position patrols on-street and lot parking; inspecting parking meters, length of time, and restricted zones; and enforces and tickets within the Helena Parking District. Patrols major arterials, high traffic areas and other appropriate areas within the City for violations of yellow curb ordinances, fire hydrant laws, loading zones and other parking laws, ordinances and policies; monitors and reports license numbers of potential abandoned vehicles in patrol area. The position assists pedestrians, motorists and visitors by explaining parking policies, applicable ordinances and facility locations; response to general inquiries regarding the City of Helena and traffic routes to, from and in the City are also common. The incumbent may perform traffic control or traffic direction during parades or special functions. Duty 2: Assist with Office Admin Duties / Customer Service 20%

Essential Tasks:

Receive calls and visitors; respond to general complaints and requests for information from the public; interpret basic services, policies, rules, and regulations in response to inquiries and complaints; assist in the resolution of concerns and complaints; refer inquiries to appropriate staff; route calls and take messages as appropriate. Duty 3: Light Janitorial 10%

Essential Tasks:

The incumbent may also perform janitorial and light cleaning duties within the parking system; pick up broken glass, boxes, cans and other debris. Maintains positive communication with supervisor and other department or city staff. May assist with snow shoveling Essential Knowledge, Skills and Abilities Related to this

Position:

Knowledge of:

Basic office practices, methods and computer equipment. Principles and procedures of record keeping and reporting Occupational hazards and standard safety practices necessary in the area of work assigned Helena area and directions to commonly visited locations Skill or ability to: Drive and operate a motor vehicle safely Communicate effectively and tactfully with the public and co-workers Learn, interpret and apply policies, procedures, laws, codes, ordinances and regulations pertaining to assigned programs and job functions Perform assigned duties involving the use of independent judgment Prepare clear and concise reports

Physical Demands:

Must be able to sit, stand, walk 10-15 miles daily, kneel, crouch, stoop, twist, climb and lift up to 20 lbs; work in conditions where there is exposure to cold, heat, noise, outdoor weather, vibration and confining work spaces. Position requires occasional snow shoveling, and applying sand/deicer to stairs and sidewalks. Safety Performs all functions in the safest possible manner and according to policies and procedures. Participates fully with safety trainings. Reports unsafe work conditions and practices, work-related injuries, illnesses, and near-misses as soon as possible to assigned supervisor. Minimum Qualifications (Education, Experience and Training): This position requires a minimum of a high school diploma or equivalent and at least one year of responsible work experience involving public contact. Other relevant combinations of education and work experience may be evaluated on an individual basis.

License or Certificate:

Must possess a valid driver's license with acceptable driving record at the time of hire and have the ability to obtain a valid MT driver's license within six months of hire.

Supervision Received:

General supervision from the Parking Manager