Parking Enforcement Officer

NATURE OF WORK

This position will facilitate the efficient utilization of vehicular parking facilities and spaces, to assist in providing for the public's safety by maintaining vehicular and pedestrian sight distances and the related purposes of other parking regulations and to notify dispatch of potential requirement for other public safety services. These objectives are accomplished by verifying the display of appropriate signage, markings in traveled ways or other public notice, monitoring vehicular use of parking spaces, taking enforcement actions such as issuing verbal and written notices of violation with their associated fines and observing areas patrolled for suspicious activity or conditions.

SUPERVISION

Incumbent works under the general supervision of the Operations Captain and Parking Supervisor.

ESSENTIAL FUNCTIONS

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to, or extension of, the position. 1. Patrols assigned parking enforcement areas by walking or travelling in authorized vehicles giving special attention to sidewalk, street or traveled way conditions, surrounding pedestrian and vehicular activity and the view of these conditions from the travelling publics' perspective. Takes the appropriate actions to provide for their own personal safety. 2. Issues and records tickets and summonses within the scope of authority conferred by the Chief of Police upon parking enforcement officers and in the proscribed manner 3. Observes areas patrolled for suspicious activity, conditions or potential hazards and in a timely manner, notifies dispatch by radio or telephone of these observations. 4. Explains parking regulatory requirements to the general public. 5. Submit completed violations at the end of every shift.

EXAMPLES OF OTHER JOB FUNCTIONS 1.

Makes note of and reports for corrective action on malfunctioning parking kiosks and other defective parking control. 2. Prepares evidence of violations, the associated conditions and testifies to official actions taken as may be required. 3. Advises the parking violations clerk and other responsible persons of observed defects in the Town's parking ordinances and regulations and of unusual circumstances encountered in the performance of work. 4. Performs other duties and responsibilities as may be assigned.

REQUIRED KNOWLEDGE, SKILLS AND CAPABILITIES

An incumbent in this position consistently demonstrates a(n) 1. Strong ability to quickly and accurately calculate parking time durations and the associated parking fees according to approved schedules using the designated equipment and procedures. 2. Thorough knowledge of the Town's parking ordinances, the extent of regulated parking areas, required signage and the procedural operation of the parking enforcement system e.g. how to issue parking tickets, appeal procedures, and parking space lease arrangements. 3. Strong resolve and conduct in the equitable enforcement of the Town's parking control ordinances and good skills in handling a wide range of personalities encountered during parking enforcement operations including hostile and/or belligerent individuals . 4. Strong personal example to encourage others to provide a high level of service to external and internal customers. 5. Ability to communicate effectively with the general public, Town staff, and government officials at all levels.

ENVIRONMENT, WORKING CONDITIONS, PHYSICAL AND MENTAL EFFORT

Work is performed outside in all types of weather and in typical office environments which may not be handicapped accessible. The work is primarily of a physical nature, requiring the ability to move and traverse the town for up to eight (8) hours. Individual must be able to reach across a vehicle hood to place tickets. Ability to communicate in a courteous and professional manner in all situations, including difficult interactions with the public.

MINIMUM REQUIRED QUALIFICATIONS

Incumbent must be a high school graduate or have earned a graduate equivalent diploma (GED). Must have a valid driver's license and have no offences which would prohibit or restrict bonding by any carrier or agent providing coverage to the Town. Incumbent must be able to pass a drug screening prior to being hired. (The above descriptions are illustrative. They are intended as guides for personnel actions and are not complete itemizations of all facets of any job.)