Civil Enforcement Officer

Civil Enforcement Officer As a Civil Enforcement Officer, your primary responsibility will be to enforce parking regulations through the fair and consistent issuing of Penalty Charge Notices (PCNs). You will work across a range of locations. We have an exciting opportunity to join our fast-paced and expanding Parking Services Team. We are currently recruiting two Civil Enforcement Officers who will play a key role in supporting a safer, more accessible town by ensuring parking regulations are upheld. Your work will directly contribute to reducing congestion and creating a welcoming environment for residents, businesses, and visitors. The Role

• What You'll Be Doing As a Civil Enforcement Officer, your primary responsibility will be to enforce parking regulations through the fair and consistent issuing of Penalty Charge Notices (PCNs).

You will work across a range of locations including: Restricted parking areas Council car parks On-Street pay and display bays Resident parking zones The role will also involve vehicle immobilisation and removal when necessary. This is an active, outdoor role where you will patrol on foot and by using a company vehicle. You'll work in all weather conditions across a variety of environments, and the role includes elements of manual handling and physical activity. You'll follow a 3-week shift rota, covering operational hours which include evenings and weekends. About You We're looking for confident, resilient individuals who can communicate effectively with the public in a professional and respectful manner.

You will:

Be assertive but approachable Remain calm under pressure and handle challenging situations professionally Demonstrate strong customer service skills Be comfortable working independently and as part of a team A standard DBS check is required for this position. As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues. For more information about this role please contact: Justin Wedderburn

• Justin.wedderburn@ipswich.gov.uk Kimberley Suttle
• Kimberley.suttle@ipswich.gov.uk Andrew Barker
• Andrew.barker@ipswich.gov.uk Telephone
• 01473 432840 (Option 1) Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification The selection process will be an in-person interview, scheduled for the week commencing 13th July 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications Please note CVs are not accepted. Location Grafton House Salary £30,518

• £32,961 Application closing date 1st July 2026 Job type 37 hours per week Permanent Requisition reference

REQ01174

Apply online Employee Benefits Share This Listing current vacancies Office Ipswich Borough Council Grafton House 15-17 Russell Road Ipswich, IP1 2DE Contact Us 01473 432000 Follow Follow Follow